jeanvetorello opened a new issue, #11697: URL: https://github.com/apache/cloudstack/issues/11697
### problem Actual behavior 2025-09-22 19:24:58,440 DEBUG [kvm.storage.KVMStorageProcessor] (AgentRequest-Handler-5:[]) (logid:03909a05) Attempting to backup RBD snapshot cloudstack/07.... 2025-09-22 19:24:58,441 DEBUG [kvm.storage.KVMStorageProcessor] (AgentRequest-Handler-5:[]) (logid:03909a05) Attempting to create /snapshots/2/505 recursively for snapshot storage 2025-09-22 19:24:58,449 DEBUG [kvm.storage.KVMStorageProcessor] (AgentRequest-Handler-5:[]) (logid:03909a05) Backing up RBD snapshot cloudstack/07a70846-dd72-4d7e-8b38-96eccd2458ef@bbda9153-f224-47c3-95ac-f368d849da20 to **/snapshots/2/505/bbda9153-f224-47c3-95ac-f368d849da20** The KVM agent writes to local paths: /snapshots/<accountId>/<volumeId>/<uuid> /template/tmpl/<accountId>/<templateId> These directories exist only locally on the host, not on the shared NFS. As a result, SSVM cannot find the file and the job fails with: cp: -r not specified; omitting directory '/mnt/SecStorage/.../snapshots/.../<uuid>' java.lang.NullPointerException: Cannot read field "format" because "newInfo" is null Logs From KVM Agent (/var/log/cloudstack/agent/agent.log): Backing up RBD snapshot cloudstack/<vol>@<snap> to /snapshots/2/505/<uuid> Executing command [qemu-img convert -O qcow2 -U rbd:cloudstack/... /snapshots/2/505/<uuid>]. From SSVM (/var/log/cloud.log): cp .../snapshots/.../<uuid> .../template/.../<uuid>.raw cp: -r not specified; omitting directory '/mnt/SecStorage/.../snapshots/.../<uuid>' java.lang.NullPointerException: Cannot read field "format" because "newInfo" is null Workaround Mount the NFS secondary storage explicitly on the KVM host at /snapshots and /template: 192.168.1.80:/cloudstack/template /template nfs defaults,_netdev 0 0 192.168.1.80:/cloudstack/snapshots /snapshots nfs defaults,_netdev 0 0 After this mount, qemu-img convert outputs go directly to the NFS and templates work correctly. ### versions Environment CloudStack version: 4.21.0.0 Hypervisor: KVM (Ubuntu 22.04) Primary storage: Ceph RBD (poolType=RBD) Secondary storage: NFS (nfs://192.168.1.80/cloudstack) Agents: qemu-utils, ceph-common, nbdkit installed ### The steps to reproduce the bug Steps to reproduce Deploy CloudStack with: KVM host using Ceph RBD as primary storage NFS secondary storage Create a VM and take a snapshot of the ROOT volume. Try to create a template from this snapshot. ... ### What to do about it? _No response_ -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: commits-unsubscr...@cloudstack.apache.org.apache.org For queries about this service, please contact Infrastructure at: us...@infra.apache.org
