GerorgeEG opened a new issue, #12486:
URL: https://github.com/apache/cloudstack/issues/12486
### problem
Uploading Template / ISO from local file is getting failed intermittently.
When we reboot SSVM it gets success for 1 or 2 local upload but again is starts
getting failed with below error
==========
2026-01-21 08:58:10,317 ERROR [c.c.s.I.UploadStatusCheck]
(Upload-Monitor-1:[ctx-a4a77927]) (logid:3c9ddaae) Template Template
{"format":"QCOW2","id":277,"name":"test-temp2","uniqueName":"277-7-a7e47ac5-2024-3c36-8b38-55e0c79ca344","uuid":"af4c90f8-17d4-4fd6-b18f-8c09a41155ff"}
failed to upload. Error details: Template Template
{"format":"QCOW2","id":277,"name":"test-temp2","uniqueName":"277-7-a7e47ac5-2024-3c36-8b38-55e0c79ca344","uuid":"af4c90f8-17d4-4fd6-b18f-8c09a41155ff"}
failed to upload as SSVM is either destroyed or SSVM agent not in 'Up' state
2026-01-21 08:58:10,322 WARN [c.c.a.AlertManagerImpl]
(Upload-Monitor-1:[ctx-a4a77927]) (logid:3c9ddaae) alertType=[28]
dataCenterId=[1] podId=[null] clusterId=[null] message=[Template Template
{"format":"QCOW2","id":277,"name":"test-temp2","uniqueName":"277-7-a7e47ac5-2024-3c36-8b38-55e0c79ca344","uuid":"af4c90f8-17d4-4fd6-b18f-8c09a41155ff"}
failed to upload. Error details: Template Template
{"format":"QCOW2","id":277,"name":"test-temp2","uniqueName":"277-7-a7e47ac5-2024-3c36-8b38-55e0c79ca344","uuid":"af4c90f8-17d4-4fd6-b18f-8c09a41155ff"}
failed to upload as SSVM is either destroyed or SSVM agent not in 'Up' state].
2026-01-20 06:19:33,614 WARN [c.c.a.AlertManagerImpl]
(Upload-Monitor-1:[ctx-8fd54475]) (logid:ae354b12) No recipients set in global
setting 'alert.email.addresses', skipping sending alert with subject [Template
Template
{"format":"ISO","id":252,"name":"rhel5virt","uniqueName":"252-2-0c473c30-e716-3d01-9d1d-51f7d292444d","uuid":"ba97b35e-61a3-49d0-a956-f069c513e466"}
failed to upload. Error details: Template Template
{"format":"ISO","id":252,"name":"rhel5virt","uniqueName":"252-2-0c473c30-e716-3d01-9d1d-51f7d292444d","uuid":"ba97b35e-61a3-49d0-a956-f069c513e466"}
failed to upload as SSVM is either destroyed or SSVM agent not in 'Up' state]
and content [Template Template
{"format":"ISO","id":252,"name":"rhel5virt","uniqueName":"252-2-0c473c30-e716-3d01-9d1d-51f7d292444d","uuid":"ba97b35e-61a3-49d0-a956-f069c513e466"}
failed to upload. Error details: Template Template
{"format":"ISO","id":252,"name":"rhel5virt","uniqueName":"252-2-0c473c30-e716-3d01-9d1d-51f7d292444d","uuid":"ba97b
35e-61a3-49d0-a956-f069c513e466"} failed to upload as SSVM is either destroyed
or SSVM agent not in 'Up' state].
But when we are getting this error we verified SSVM state is "Running" and
agent state is "Up". When we reboot SSVM sometime is fixed the issue for 1 or 2
upload but then again it starts getting failed.
### versions
ACS version : 4.20.2.0
KVM Version: RHEL 8
Image trying to upload it either qcow2 or iso
Size of file is not an issue
### The steps to reproduce the bug
1. Try to upload template or ISO using local file method
2.
3.
...
### What to do about it?
_No response_
--
This is an automated message from the Apache Git Service.
To respond to the message, please log on to GitHub and use the
URL above to go to the specific comment.
To unsubscribe, e-mail: [email protected]
For queries about this service, please contact Infrastructure at:
[email protected]
