juanjmendozamm commented on issue #12050: URL: https://github.com/apache/cloudstack/issues/12050#issuecomment-3800449241
Hello @nimbustech-lab, Can you help me by sharing the settings you've set up for sending password recovery emails? I've followed the instructions in the link https://docs.cloudstack.apache.org/en/latest/adminguide/accounts.html#password-recovery-for-users-forgot-password, but the emails aren't arriving. I see these messages in the log. 2026-01-26 09:25:01,187 ERROR [o.a.c.u.m.SMTPMailSender] (qtp2038105753-25:[ctx-35708c73]) (logid:d8f90156) Unable to send mail [Password Reset Request] to the recipcients [[{"mailAddress":"XXXXXXXXXXXXXXXXX"}]]. javax.mail.MessagingException: Could not connect to SMTP host: smtp.office365.com, port: 587; nested exception is: javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1961) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:654) at javax.mail.Service.connect(Service.java:295) at javax.mail.Service.connect(Service.java:176) at javax.mail.Service.connect(Service.java:125) -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: [email protected] For queries about this service, please contact Infrastructure at: [email protected]
