Startrekzky opened a new issue, #4234: URL: https://github.com/apache/incubator-devlake/issues/4234
### Search before asking - [X] I had searched in the [issues](https://github.com/apache/incubator-devlake/issues?q=is%3Aissue) and found no similar feature requirement. ### Use case A ServiceNow plugin is most useful for DevLake's support for DORA metrics. [ServiceNow](https://www.servicenow.com/) is one of the most popular issue management tools in the industry. DevLake would help more teams implement the DORA framework if it has a plugin that can pull incident data from ServiceNow.  ### Description The most important entity from ServiceNow is `incident`. A ServiceNow incident can be triggered automatically via integration with monitoring service and API, or manually via web app and mobile app. See below for an incomprehensive list of incident attributes we're interested in: - Number: Unique system-generated incident number. - State: see [possible values](https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/incident-management/concept/c_IncidentManagementStateModel.html) - Service - Caller: User who contacted you with an issue. - Assigned to - Title - Urgency - Priority - Short Description - When an incident is triggered, when it's acknowledged, and when it's resolved - See ServiceNow doc on incidents for details: https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/incident-management/task/create-an-incident.html ### DORA Support IIRC, DevLake's DORA plugin uses issues of incident type to calculate DORA metrics, so let's see if we can map ServiceNow 's incident to the issue entity in DevLake's domain layer. ### Related issues _No response_ ### Are you willing to submit a PR? - [ ] Yes I am willing to submit a PR! ### Code of Conduct - [X] I agree to follow this project's [Code of Conduct](https://www.apache.org/foundation/policies/conduct) -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: [email protected] For queries about this service, please contact Infrastructure at: [email protected]
