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https://issues.apache.org/jira/browse/GUACAMOLE-440?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=16266900#comment-16266900
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Nick Couchman commented on GUACAMOLE-440:
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Okay, a handful of things:
- You're using Guacamole 0.9.12-incubating for the client. You should try at
least the latest release (0.9.13-incubating) and see if the issues still exist
there.
- I couldn't see what version of guacd you're running, but make sure it matches
the client version.
- I don't know anything about KEMP loadmaster, but I'd suggest trying without
that and make sure you're seeing the same issues without that. I don't believe
this is the issue, since it looks like the disconnect happens between Tomcat
and guacd, but it's worth verifying.
- Your syslog is filled with a lot of messages about timesyncd not being able
to connect to various NTP servers. I don't see any indications of it being a
time sync issue, but you might try making sure the system is able to sync to a
reliable time source just to rule that out.
> RDP clients random disconnects.
> -------------------------------
>
> Key: GUACAMOLE-440
> URL: https://issues.apache.org/jira/browse/GUACAMOLE-440
> Project: Guacamole
> Issue Type: Bug
> Components: guacamole, guacamole-client
> Affects Versions: 0.9.12-incubating
> Environment: Ubuntu 16.04.3 LTS server, mysql 5.7.20-0 and several
> Windows 7 Professional as RDP server*
> Reporter: Diego Mesquita de Souza
> Priority: Minor
> Attachments: catalina.out.1.zip, guacamole.png, syslog.1
>
>
> We are running Guacamole with auth-ldap and auth-jdbc extensions; we are
> using KEMP loadmaster version 7.1.35.4.15528.RELEASE.20170802-1735 as reverse
> proxy with SSL offload.
> A few users complained about random disconnection, we guess that this issue
> is not on the RDP server because each user uses its own internal workstation
> as RDP server (Windows 7 Professional) and it is not affecting a specific
> subnet of users, and the issue usually stops when the user retry the
> connection for a few times.
> We only identified a syslog message “guacd[5911]: Internal RDP client
> disconnected”, can someone help me troubleshoot this?
> Regards,
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