mrubinsk  Wed, 23 Jul 2014 16:09:22 +0000

Modified page: http://wiki.horde.org/ActiveSync
New Revision:  266
Change log:  Make this line more obvious.

@@ -276,9 +276,9 @@
If all else fails and you can't figure out the issue, we will be happy to try to help you work it out, but you should be able to check/provide us with the following:

* Be sure to check the notes in the chart above for your specific device. This might be a known issue, or a workaround may be known. * Check the web server error logs and see if there are any PHP errors being logged. -* Configure Horde to send !ActiveSync log messages to a separate logfile. This is configured on the !ActiveSync tab of Horde's configuration screen. +* **Configure Horde to send !ActiveSync log messages to a separate logfile. This is configured on the !ActiveSync tab of Horde's configuration screen.** * If you are able to, it would also be useful to run a wireshark session to capture the network communication. * In some cases, it might be useful for us to see the affected device's state records in the database.

 ++++ Using tshark (command line wireshark) to obtain a network capture

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