[ 
https://issues.apache.org/jira/browse/NETBEANS-656?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
 ]

will mason updated NETBEANS-656:
--------------------------------
    Description: 
h2. expected

 * Press [HELP] menu
* Press "*Help Contents*"
* Loading help settings ... (pop-up)
* Display Netbeans Help window
* page; "*Using the IDE Help System*"

_As well_

 * Press [HELP] menu
* Press "*online docs and support*"
* Internal browser page opens
* And see the Help system/pages


h2. actual

* Nothing happens
* The  "*Help Contents*" menu entry is *_absent_*
* The Link  {noformat}
http://www.netbeans.org/kb/index.html
{noformat}
** Appears to be an out of date page
** Also it points to netbeans.org, should it point to Netbeans.Apache.org?

h2.  Impact

*  Off line help is essential.
**  Quite a few project don't have internet access (by choice) 
*  We are a small lab and we both rely and expect people to be self-reliant 
that includes being able to find answers through tools like help. and 
documentation.
** We get a lot to of students who haven't used Java or Netbeans
** We get C++ and C# programmers who've never used java
** We have web developers who don't use Java 
** Experienced people may think of help a an "extra" -- it is not in a 
work-a-day environment with many levels of experience.
* If you want people to adopt Netbeans, 
** (Reliable) HELP is an essential; 
** (Reliable) Documentation is essential.
* I appreciate that this is a Beta version and the documents may be not ready
**  Show a placeholder IDE Help System
**  For heaven's sake put that in the landing page for the on-line link

 

  was:
 h2. expected

 * Press [HELP] menu
* Press "*Help Contents*"
* Loading help settings ... (pop-up)
* Display Netbeans Help window
* page; "*Using the IDE Help System*"

_As well_

 * Press [HELP] menu
* Press "*online docs and support*"
* Internal browser page opens
* And see the Help system/pages


h2. actual

* Nothing happens
* The  "*Help Contents*" menu entry is *_absent_*
* The Link  {noformat}
http://www.netbeans.org/kb/index.html
{noformat}
** Appears to be an out of date page
** Also it points to netbeans.org, should it point to Netbeans.Apache.org?

h2.  Impact

*  Off line help is essential.
**  Quite a few project don't have internet access (by choice) 
*  We are a small lab and we both rely and expect people to be self-reliant 
that includes being able to find answers through tools like help. and 
documentation.
** We get a lot to of students who haven't used Java or Netbeans
** We get C++ and C# programmers who've never used java
** We have web developers who don't use Java 
** Experienced people may think of help a an "extra" -- it is not in a 
work-a-day environment with many levels of experience.
* If you want people to adopt Netbeans, 
** (Reliable) HELP is an essential; 
** (Reliable) Documentation is essential.
* I appreciate that this is a Beta version and the documents may be not ready
**  Show a placeholder IDE Help System
**  For heaven's sake put that in the landing page for the on-line link

 


> Help is Broken (Offline and On-line)
> ------------------------------------
>
>                 Key: NETBEANS-656
>                 URL: https://issues.apache.org/jira/browse/NETBEANS-656
>             Project: NetBeans
>          Issue Type: Bug
>          Components: ide - UI, platform - Help System
>    Affects Versions: 9.0
>         Environment: Both Windows 10  and Linux 64-bit
>            Reporter: will mason
>            Priority: Critical
>              Labels: Regression, help, help-requested, help-system
>             Fix For: 9.0
>
>
> h2. expected
>  * Press [HELP] menu
> * Press "*Help Contents*"
> * Loading help settings ... (pop-up)
> * Display Netbeans Help window
> * page; "*Using the IDE Help System*"
> _As well_
>  * Press [HELP] menu
> * Press "*online docs and support*"
> * Internal browser page opens
> * And see the Help system/pages
> h2. actual
> * Nothing happens
> * The  "*Help Contents*" menu entry is *_absent_*
> * The Link  {noformat}
> http://www.netbeans.org/kb/index.html
> {noformat}
> ** Appears to be an out of date page
> ** Also it points to netbeans.org, should it point to Netbeans.Apache.org?
> h2.  Impact
> *  Off line help is essential.
> **  Quite a few project don't have internet access (by choice) 
> *  We are a small lab and we both rely and expect people to be self-reliant 
> that includes being able to find answers through tools like help. and 
> documentation.
> ** We get a lot to of students who haven't used Java or Netbeans
> ** We get C++ and C# programmers who've never used java
> ** We have web developers who don't use Java 
> ** Experienced people may think of help a an "extra" -- it is not in a 
> work-a-day environment with many levels of experience.
> * If you want people to adopt Netbeans, 
> ** (Reliable) HELP is an essential; 
> ** (Reliable) Documentation is essential.
> * I appreciate that this is a Beta version and the documents may be not ready
> **  Show a placeholder IDE Help System
> **  For heaven's sake put that in the landing page for the on-line link
>  



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