Author: jleroux
Date: Mon Aug 11 09:54:39 2008
New Revision: 684812
URL: http://svn.apache.org/viewvc?rev=684812&view=rev
Log:
Some fields descriptions from BJ comments on user ML
Modified:
ofbiz/trunk/applications/order/entitydef/entitymodel.xml
Modified: ofbiz/trunk/applications/order/entitydef/entitymodel.xml
URL:
http://svn.apache.org/viewvc/ofbiz/trunk/applications/order/entitydef/entitymodel.xml?rev=684812&r1=684811&r2=684812&view=diff
==============================================================================
--- ofbiz/trunk/applications/order/entitydef/entitymodel.xml (original)
+++ ofbiz/trunk/applications/order/entitydef/entitymodel.xml Mon Aug 11
09:54:39 2008
@@ -1617,26 +1617,50 @@
<field name="statusId" type="id"></field>
<field name="fromPartyId" type="id"></field>
<field name="priority" type="numeric"></field>
- <field name="custRequestDate" type="date-time"></field>
- <field name="responseRequiredDate" type="date-time"></field>
+ <field name="custRequestDate" type="date-time">
+ <description>
+ Created date and custRequestDate most likely are the same. To be
checked...
+ </description>
+ </field>
+ <field name="responseRequiredDate" type="date-time">
+ <description>
+ responseRequiredDate is the time the customer needs a response.
+ </description>
+ </field>
<field name="custRequestName" type="name"></field>
<field name="description" type="description"></field>
<field name="maximumAmountUomId" type="id"></field>
<field name="productStoreId" type="id"></field>
<field name="salesChannelEnumId" type="id"></field>
<field name="fulfillContactMechId" type="id">
- <description>
- Field to support a location of a cust request--ie, product
literature sent to an address, service call at a localtion, etc.
- </description>
+ <description>
+ Field to support a location of a cust request--ie, product
literature sent to an address, service call at a localtion, etc.
+ </description>
</field>
<field name="currencyUomId" type="id"></field>
- <field name="openDateTime" type="date-time"></field>
- <field name="closedDateTime" type="date-time"></field>
+ <field name="openDateTime" type="date-time">
+ <description>
+ Used when the customer service person responsible for the request open
it for action.
+ Then you take the customer requestdate and openDateTime to see the
efficiency of the customer service people.
+ </description>
+ </field>
+ <field name="closedDateTime" type="date-time">
+ <description>
+ Used when the customer service person responsible for the request
close it as resolution
+ In some customer response systems, the openDateTime and
closedDateTime can happen more than once as the customer is not satified
+ with the resolution.
+ </description>
+ </field>
<field name="internalComment" type="comment"></field>
<field name="reason" type="description"></field>
<field name="createdDate" type="date-time"></field>
<field name="createdByUserLogin" type="id-vlong"></field>
- <field name="lastModifiedDate" type="date-time"></field>
+ <field name="lastModifiedDate" type="date-time">
+ <description>
+ Last modified date can be till the closedDateTime which is when the
customer service people say it is resolved.
+ This gives when the last action was done to see if the steps to
resolve the request are happening in a timely manner.
+ </description>
+ </field>
<field name="lastModifiedByUserLogin" type="id-vlong"></field>
<prim-key field="custRequestId"/>
<relation type="one" fk-name="CUST_REQ_TYPE"
rel-entity-name="CustRequestType">
