Author: buildbot
Date: Fri Sep 6 18:05:27 2013
New Revision: 877525
Log:
Staging update by buildbot for ooo-site
Modified:
websites/staging/ooo-site/trunk/cgi-bin/ (props changed)
websites/staging/ooo-site/trunk/content/ (props changed)
websites/staging/ooo-site/trunk/content/contact_us.html
Propchange: websites/staging/ooo-site/trunk/cgi-bin/
------------------------------------------------------------------------------
--- cms:source-revision (original)
+++ cms:source-revision Fri Sep 6 18:05:27 2013
@@ -1 +1 @@
-1520603
+1520647
Propchange: websites/staging/ooo-site/trunk/content/
------------------------------------------------------------------------------
--- cms:source-revision (original)
+++ cms:source-revision Fri Sep 6 18:05:27 2013
@@ -1 +1 @@
-1520603
+1520647
Modified: websites/staging/ooo-site/trunk/content/contact_us.html
==============================================================================
--- websites/staging/ooo-site/trunk/content/contact_us.html (original)
+++ websites/staging/ooo-site/trunk/content/contact_us.html Fri Sep 6 18:05:27
2013
@@ -25,22 +25,23 @@
<h1>Thank you for contacting Apache OpenOffice</h1>
<ul>
- <li><h2>If you are having problems with Apache OpenOffice...</h2>
- <p> Please see the <a href="support/index.html">Support Page</a> for a
variety of support options.
- Two of the most popular are found in the Community Support area, the
OpenOffice Community Forums and OpenOffice Users mailing list.</p>
- <p>To report problems directly to the OpenOffice developers, use our bug
reporting system,
- <a href="https://issues.apache.org/ooo/";>Bugzilla</a>. The <a
href="http://www.openoffice.org/qa/issue_handling/pre_submission.html";>QA issue
handling page</a> has useful information on getting started with Bugzilla,
including searchng for issues, applying for a Bugzilla account, and enterring
new issues.</p>
- </li>
+<li><h2>If you are a user and need technical support...</h2>
+ The fastest way to get expert help with OpenOffice is to post a
question in our <a href="http://forum.openoffice.org/";>support forum</a>.
Other support mechanisms, including
+ FAQs, a users mailing list, commercial support, etc., are described on
our <a href="/support">Support Page</a>.
+</li>
<li><h2>If you want to contact the Apache OpenOffice developer team...</h2>
Please check out the <a
href="http://openoffice.apache.org/mailing-lists.html";>public mailing lists
page</a> and use the
developer public mailing list. <b>*)</b></li>
- <li><h2>If this is a Press or Analyst inquiry...</h2>
- For Media and Analyst inquiries ONLY please consult our <a
href="http://openoffice.apache.org/press.html";>press page</a>
- for information on how to contact us.</li>
+<li><h2>If you want to submit a bug report...</h2>
- <li><h2>If you have technical problems with one of the Apache OpenOffice
websites...</h2></li>
+<p>Note: This is not a way to receive technical support. If you need help
using OpenOffice you want to use one of the support options described above.
But if you have
+ found a bug that you want to report you should use our Bugzilla issue
tracking system.</p>
+
+<p>Get started by searching to see if your issue has already been reported by
using
+<a
href="http://www.openoffice.org/qa/issue_handling/submission_gateway.html";>the
issue submission gateway</a>, using the search
+box at the top left of the page. Searching issues with Bugzilla does not
require an account.</p>
<ul>
<li>For problems with the <a
href="http://www.openoffice.org/";>www.openoffice.org</a> website, please
contact us via
@@ -48,27 +49,10 @@
title="Development mailing list (to receive answers you need to be
subscribed)">
Development mailing list</a>. </li>
- <li>For problems with the <a
href="https://issues.apache.org/ooo/";>Bugzilla</a> system, please contact us via
- <a
href="mailto:[email protected]?subject=Reporting%20a%20problem%20with%20the%20OpenOffice%20BugZilla";
- title="BugZilla Admin mailing list (to receive answers you need to be
subscribed)">
- BugZilla Admin mailing list</a>. <b>*)</b></li>
+<li><h2>For all other inquiries...</h2>
+ Please consult our <a
href="http://openoffice.apache.org/mailing-lists.html";>mailing lists page</a>
for the appropriate mailing lists,
+</li>
- <li>For problems with the <a href="http://wiki.openoffice.org/";>Wiki</a>,
please contact us via
- <a
href="mailto:[email protected]?subject=Reporting%20a%20problem%20with%20the%20OpenOffice%20Wiki";
- title="Development mailing list (to receive answers you need to be
subscribed)">
- Development mailing list</a>. <b>*)</b></li>
-
- <li>For problems with the <a
href="https://translate.apache.org/";>Translation Pootle service</a>, please
contact us via
- <a
href="mailto:[email protected]?subject=Reporting%20a%20problem%20with%20the%20Pootle%20translation%20service";
- title="L10N mailing list (to receive answers you need to be subscribed)">
- L10N mailing list</a>. <b>*)</b></li><br />
-
- <li><b>*)</b> Be aware that all mails do not go to a single person but a
so-called mailing list. Mails will be archived
- and can be accessed also by other users. To receive answers, you will need
to subscribe to the mailing list before
- sending mails (for instructions, see: <a href="mail_list.html"
title="Learn more about how to use mailing lists">
- learn more about how to use mailing lists</a>) or you will need to follow
the
- <a
href="http://openoffice.apache.org/mailing-lists.html";>archives</a>.</li>
- </ul>
</ul>
