Repository: pdfbox-docs Updated Branches: refs/heads/asf-site 44e0d5d2e -> 1f795c062
Site checkin for project Apache PDFBox Website Project: http://git-wip-us.apache.org/repos/asf/pdfbox-docs/repo Commit: http://git-wip-us.apache.org/repos/asf/pdfbox-docs/commit/1f795c06 Tree: http://git-wip-us.apache.org/repos/asf/pdfbox-docs/tree/1f795c06 Diff: http://git-wip-us.apache.org/repos/asf/pdfbox-docs/diff/1f795c06 Branch: refs/heads/asf-site Commit: 1f795c0629228d88d0f1c63fbd36e13ac53aab17 Parents: 44e0d5d Author: Maruan Sahyoun <sahy...@fileaffairs.de> Authored: Wed Aug 3 21:25:42 2016 +0200 Committer: Maruan Sahyoun <sahy...@fileaffairs.de> Committed: Wed Aug 3 21:25:42 2016 +0200 ---------------------------------------------------------------------- content/support.html | 18 ++++++++---------- 1 file changed, 8 insertions(+), 10 deletions(-) ---------------------------------------------------------------------- http://git-wip-us.apache.org/repos/asf/pdfbox-docs/blob/1f795c06/content/support.html ---------------------------------------------------------------------- diff --git a/content/support.html b/content/support.html index 4a6f608..b6b10cb 100644 --- a/content/support.html +++ b/content/support.html @@ -142,12 +142,12 @@ <h2 id="filing-a-bug-report-or-enhancement-request">Filing a bug report or enhancement request</h2> -<p class="alert alert-info">Please refrain from immediately opening a ticket in the issue tracker unless -you are really certain it's a problem in the PDFBox software. Try using the Mailing Lists +<p class="alert alert-info">Please refrain from immediately opening a ticket in the JIRA issue tracker unless +you are really certain it's a problem in the PDFBox software. Try using the Mailing Lists before.</p> -<p>If you are sure you have found a bug the please report the problem in our -<a href="https://issues.apache.org/jira/browse/PDFBOX";>Issue Tracker</a>.</p> +<p>If you are sure you have found a bug the please report the problem in our +<a href="https://issues.apache.org/jira/browse/PDFBOX";>JIRA Issue Tracker</a>.</p> <p><strong>Before you submit a bug there are several things you can try first</strong></p> @@ -156,20 +156,18 @@ before.</p> <li>for issues with text extraction try if Adobe Reader can extract the text</li> <li>try the latest SNAPSHOT to see if itâs fixed in the pre-release</li> <li>search the mailing list to see if has been discussed before</li> - <li>check the issue tracker to see if the issue has already been reported</li> + <li>check the JIRA issue tracker to see if the issue has already been reported</li> </ul> <p><strong>To help us resolving a bug quicker</strong></p> <ul> - <li>attach the PDF that makes trouble by using âMoreâ, âAttach filesâ in the issue tracker</li> + <li>attach the PDF that makes trouble by using âMoreâ, âAttach filesâ in the JIRA issue tracker</li> <li>if your file is too large, upload it to a sharehoster, or use the PDFSplit application to isolate the troublesome page</li> <li>mention the PDFBox version you are using.</li> <li>attach the shortest possible code that reproduces the problem. Insert java code between {code}â¦{code}. Or try to reproduce the problem with the command line applications.</li> <li>mention what you were doing, what was the expected behaviour, and what happened instead</li> <li>provide a stack trace of an exception if there is one</li> - <li>try using the non-sequential parser (loadNonSeq() instead of load(), and â-nonSeqâ with the command line applications)</li> - <li>search JIRA if your problem has been mentioned before.</li> <li>Be patient: all the people here are unpaid volunteers who work for you in their free time</li> </ul> @@ -177,8 +175,8 @@ before.</p> <ul> <li>upload files to a hoster that requires registration to read the file.</li> - <li>create an issue in JIRA and then go on vacation so you wonât repond to our questions / suggestions.</li> - <li>ask âhow toâ questions in JIRA. Ask such questions on the mailing lists, on stackoverflow.com, and look at the sample and the test code in the sources.</li> + <li>create an issue in the JIRA issue tracker and then go on vacation so you wonât repond to our questions / suggestions.</li> + <li>ask âhow toâ questions in JIRA issue tracker. Ask such questions on the mailing lists, on stackoverflow.com, and look at the sample and the test code in the sources.</li> <li>attach PDF files with confidential and/or personal data (name, DoB, bank data, health data, SSN) without getting permission from the client and/or the people mentioned on the PDF</li> <li>create issues about obsolete PDFBox versions</li> </ul>
