alexku7 opened a new issue #8115:
URL: https://github.com/apache/pulsar/issues/8115


   Hello
   We experience the consumers stuck under very strange conditions. It’s still 
hard to catch . It always happens with KEY_SHARED subscriptions  with multiple 
consumers.
   What we figured out that the trigger for the problem is the adding 
additional consumers. It can be occurred as part of upgrade ( for example the 
new upgraded consumers being added and after this the old consumers being 
removed from the topic) .
   Sometimes , because of network glitch, consumer is disconnecting and after 
few seconds reconnecting. We have 12 consumers on this particular topic but 
it’s enough that only one consumer will disconnect and reconnect in order to 
stuck the whole partition for every consumers while other partitions still 
works fine.
   Again, the common trigger is some change with consumers, preferably the 
adding of new consumer/consumers
    It doesn’t happen always. My estimation that it happens approximately in 
half of cases.
   Of course, no errors on the brokers side expecting the standard messages 
about connecting new consumers.
   The problem is that in order to recover from this situation we need to do 
one of the following :
   Pulsar-admin topics unload topicname
   Or we need completely disconnect all consumers and reconnect ( it isn’t 
recovering if even one consumers remaining connected.. we need to disconnect 
all of them at once)
   Any ideas ?


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