> The last issue I had, when no ROAs could be added, deleted etc, it was > admitted that the issue was known about for over two weeks without anything > on the announce list or being fixed! After escalation to the CEO and others > it was fixed in a couple of hours! >
I believe that is a mischaracterization of what happened… An alert that the issue was pending was not acted upon for two weeks before the issue started. The issue was resolved within hours of when the issue started, if I understood the postmortem correctly. Owen
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