More ideas: Mini office on the road. When customer calls in, lookup caller ID in customer database and show an overview of the customer data (e.g. open orders, cases etc). Record the conversation (using whatever compression is done anyway) and attach the conversation to the customer data. When the agent has a keyboard available, he can re-listen to the conversation, take notes on actions agreed and delete the soundfile.
Show callerid to webapplication (wifi required). When customer calls in, record the caller ID and make it available using web to redirect to a webpage that looks up customer information. A small webserver could be accessed from a nearby laptop as: https://phone/redirect. This would redirect to https://laptop/customerdatabase?callerid=$callerid. The URLs should be configurable. /Ole _______________________________________________ OpenMoko community mailing list [email protected] http://lists.openmoko.org/cgi-bin/mailman/listinfo/community
