I've had the exact opposite experience. I had been a T-Mobile USA customer for over three years..they made a mistake, even admitted to making the mistake but wouldn't correct it (refunding money to me). I've found that T-Mobile's customer service is not great... each time I contact them, it gets worse. I switched to AT&T when I came back from Europe in January. Once I walked into a corporate store (not a reseller) all my questions were answered and got what I wanted. I've contacted customer service twice and they've been good but not great. Two totally different opinions on the same issue... you'll just have to make up your own mind.
As far as technology, I think AT&T has a slight edge... they are more quickly deploying 3G from what I hear. I travel a lot and when my phone goes to a T-Mobile antenna I always get "Edge" and when on a Cingular/AT&T antenna I get 3G about 50% of the time. AT&T is definitely more expensive (like 20% more) but for the better customer service, I think it is worth it. On Wed, Mar 19, 2008 at 12:54 PM, thewtex <[EMAIL PROTECTED]> wrote: > Ajit Natarajan <[EMAIL PROTECTED]> writes: > > > > Which would be the better provider for this area: AT&T or TMobile? > > > > I have been a long time TMobile customer, but not in that area. Their > costumer > service is superb and their prices are decent. > > I would not get AT&T. The have an illustrious history of being a monopoly > and > acting like one. They treat their costumers as prey to be taken advantage > of. > They will try to lock you in. They will spy on your calls and have no > qualms > about letting the government do the same. Their costumer service is > horrible. > > In some areas, their coverage may be better, maybe. And, there may be > better > hardware out there than the Openmoko Freerunner. But that is not the > point. > Get an Openmoko for the freedom and do not buy service from a company that > willingly lets the government spy on your conversations. > > > > > _______________________________________________ > OpenMoko community mailing list > [email protected] > http://lists.openmoko.org/mailman/listinfo/community >
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