I've been through this multiple times. In my experience Matterhorn does not deal with this situation well. Here is what you need to do:
1) Use the Matterhorn UI to get the media package ID of the failing packages 2) Use the workflow endpoints to kill the jobs (they will never finish on their own) 3) Go into your shared workspace and filespace and delete the folders for the failed packages. The folder will be named with their media package ID. 4) Connect to your capture agent and transfer the media.zip file from the failed packages into the server inbox. Ensure the package is owned by your matterhorn user. This will initiate a retry of the job. My biggest frustration has been step 3 above, if you don't manually cleanup the failed job subsequent attempts to ingest the package again will fail with "file already exists". A better way to handle that situation would be to overwrite the file. As it is a failure to manually clean up will often result in a failure during distribution which means hours of successful ingestion followed by a failure at the very end which requires another manual cleanup. Walter Schwarz University of Nebraska - Lincoln [email protected] wrote on 08/30/2011 05:59:38 AM: > > Hello all, > Yesterday the core computer in our system that handles video > processing and distribution got overloaded and the matterhorn > service stopped altogether. I knew of no alternative but to restart > the service. It was processing several recordings when this > happened. Upon restarting the web UI many of the recordings > initially showed they were in the same place they were before, and a > few failed completely. It's been approximately 7 hours since I did > the restart, and none of the recordings' states have changed. > > My question then: Is there some way to force the core to resume > processing on half processed files? > > I'm also wondering if there is a way to take one of the raw capture > folders on a given capture agent and upload it to the media module. > For example, the recordings that failed have full audio and video. > I know they would have successfully processed apart from the system > error. How do I take one of those folders from the capture agent > (like a 2677) and get it to retry? Is there a specific file from > the folder I must upload? > > Any help here is appreciated. Until I can upgrade some more of our > hardware I'm going to be running into these issues. > > Thank You, > Nathan > _______________________________________________ > Community mailing list > [email protected] > http://lists.opencastproject.org/mailman/listinfo/community > > > To unsubscribe please email > [email protected] > _______________________________________________
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