http://www.ted.com/index.php/talks/view/id/7
New York Times technology columnist David Pogue opens
his talk with a rousing musical number about the
trials of customer support, then launches into some
sharp commentary on "The Software Upgrade Paradox"
("Improve a piece of software enough times, you
eventually ruin it"). Next he takes on the worst
interface design offenders, the causes of "Software
Rage." After a couple of trips back to the piano,
Pogue moves to the success stories, offering examples
of products that celebrate the power of simplicity.
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