This is a follow-up of the original message about a failed optical drive
on a custom-built PC.
My freshman daughter in college reported that her optical drive --
CD/DVD burner -- was unusable, didn't appear in My Computer, and gave an
error message "Windows cannot load the device driver for this hardware.
The driver may be corrupted or missing. (Code 39)"
I found the Microsoft advisory for this code message, did the suggested
fix myself when visiting her dorm, and the drive still didn't work. I
ordered a new optical drive from Newegg.
Daughter installed the new drive, and when accessing the new drive
received this message: "Windows cannot load the device driver for this
hardware.
The driver may be corrupted or missing. (Code 39)" This time, the
Windows help message has changed. It says to uninstall the device
driver and then do a new hardware search. The previous message from
Microsoft involved downloading a "wizard" that would remove items from
the registry, or to do it by hand using regedit. There were very many
registry entries in multiple places in the registry, so I used the
wizard to remove the registry entries.
What now? I don't know what to do. I have advised her to return the
disk drive to Newegg for a replacement, but she waited so long to
install it the return date might have passed.
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