>Here is the answer from my ISP Terra:...

Marcio,

Thanks for letting us know how you are doing. I have not seen you in the 
bounce report since I restored you so I'm assuming you are now getting 
CGUYS mail (a mixed blessing these days).

So their response was just legalistic BS. The proper response from Terra 
would have been "Sorry we made a mistake. We fixed it. We apologize for 
inconveniencing you. It won't happen again."

First question is if Terra is one of those Brazilian companies that will 
send people around to break your arms if you stop doing business with 
them?

Second question is if there are any reasonable alternatives? Clearly 
Terra is not doing its job and they don't care. You should not give 
business to them. 

At a minimum you should not entrust your email to such a badly run 
system. Of the free alternatives, GMail is currently the best run and has 
the best chance of staying in business for a long time. Also, from a 
technical point of view, moving your email into the cloud is the smart 
thing to do. Moving an email address can require many months (or years) 
for everyone to get clued in to you new address so it is better to act 
sooner rather than later. Eventually you should just forward your Terra 
address to GMail to sweep up the stragglers.

Tom


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