On Jun 7, 2009, at 4:56 PM, Jeff Wright wrote:
Gail—That's the standard response when they have no idea what the
problem is. It sounds like it could be something as simple as a
mouse driver. Have you tried plugging in the mouse to other USB
ports or a known, good mouse to the original port? Have you tried
rolling back to a system restore point or booting up to the last
known good configuration?
First thing is to separate hardware and software as the source of the
problem.
Jeff's suggestions are good place to start.
Another would be to use the Ultimate Boot Disk (or similar) to start
up the computer from a CD. Then see if the mouse works.
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