I can vouch for that.
back when I worked support for a company (before the days of Windows)
we supported Xenix/Novell-Lantastic enviroments.
I worked hardware support which included OS/Hardware issues.
Most of the support calls we got were not really OS Issues but issues
with corruption of the program caused by I/O error of operators.
If it was hardware they either contracted with us for immediate
replacement (UPS/FedEx) or customer supported hardware.
Most common issues, printers needing setup (We required a particular
setup for use of printed characters) or software conflict after we
would send out an update.
We also had to replace CPU's, CMOS batteries etc.
When I worked there we had 6 hardware techs and the same amount of
software techs.
We supported about a thousand clinics and the company made money.
As long as there is hardware out there there will be the need for
support folks. As long as there is software out there there will be
the need for support.
As long as human beings are behind all these items there will be need
for support.
Does not matter what version or company or platform they all fail and
they all need fixing.
Stewart
At 08:05 PM 8/3/2009, you wrote:
Only if you're incompetent.
I manage over 100 Windows XP PCs, a dozen laptops and 30 Windows 2003
servers by myself. Very little of what I do is related to trouble with
either Windows or the Dell PCs. We have a boringly stable desktop
implementation. Most of my help desk tickets revolve around printer/copier
problems/replacing toner, data access, questions about various email
situations or 3rd party software issues.
Rev. Stewart A. Marshall
mailto:[email protected]
Prince of Peace www.princeofpeaceozark.org
Ozark, AL SL 82
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