On Sep 5, 2009, at 4:49 PM Sep 5, [email protected] wrote:
When I asked for help with this via a "trouble ticket," it took about 5 1/2 hours to get the lists accessible again.

I would not consider that to be bad service. To get a report sent in by email fixed within a few hours is good. There is a good chance that switching another hosting service would give you even worse service. Though I would prefer a service provider that does provide phone support.




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