> "The phrase “Penny wise and Pound foolish” comes to mind. Did the first > client end up saving money because she bought a PC?" >
Uh, I note that apparently both machines used the same brand drive, it could even have been the same model for all we know. It's troubling to me that the alleged consultant didn't know how to bypass first level support quickly. I'm not a consultant for computers, but I definitely know enough to do that. Any tech worth paying attention to, knows what clicking or a high pitched squeal from a drive means, otherwise get the next level. Drives fail all the time. I'm sorry but if an alleged consultant doesn't know how to get a new drive in under 20 minutes, she or he needs some lessons. 20 minutes is likely too long with an obviously failed drive too. I'm not defending Dell, I've seen some Dell nightmares and also some computers from Dell that just wouldn't die. I personally think that Apple in the US does pay more attention to customer service, but if you want real fun, try getting service for an Apple overseas with your US mac. Finally, how did this consultant end up having to deal with a Mac or a Dell, both are normally computers picked by consumers without a consultant (bluntly I wouldn't trust a consulatant who suggested a Dell computer even if there are Dell bargains and Dell workhorses) ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
