https://bugs.koozali.org/show_bug.cgi?id=13606
Bug ID: 13606
Summary: FreePBX 17/Asterisk 20 Voicemail broken
Classification: Contribs
Product: SME Contribs
Version: 11.0
Hardware: ---
OS: ---
Status: CONFIRMED
Severity: normal
Priority: P3
Component: smeserver-freepbx
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
CC: [email protected]
Target Milestone: ---
Realised that we had no voicemail and could not connect to the mailbox.
in https://bugs.koozali.org/show_bug.cgi?id=12254
It was fixed by forcing asterisk-voicemail-plain but that package no longer
appears to exist.
asterisk-voicemail-20.15.2-1.el8.x86_64
asterisk-voicemail-imap-20.15.2-1.el8.x86_64
asterisk-voicemail-odbc-20.15.2-1.el8.x86_64
These appear to be dependencies of smeserver-freepbx so not easily able to
remove
asterisk-voicemail-odbc
asterisk-voicemail-imap
module show like voice
Module Description Use
Count Status Support Level
app_voicemail.so Comedian Mail (Voicemail System) 0
Running core
app_voicemail_imap.so Comedian Mail (Voicemail System) with IM 0
Not Running core
app_voicemail_odbc.so Comedian Mail (Voicemail System) with OD 0
Not Running core
3 modules loaded
The imap/odbc ones are blacklisted in modules.conf
noload = app_voicemail_odbcstorage.so
noload = app_voicemail_plain.so
noload = res_pjsip_send_to_voicemail.so
Wen we dial the mail box with *98 we can see this error:
[2026-06-15 18:19:32] WARNING[186727][C-00000008]: pbx.c:2943
pbx_extension_helper: No application 'VoiceMailMain' for extension
(from-internal, dvm9999, 7)
Old links
https://community.freepbx.org/t/voicemail-issues/71692
https://www.mail-archive.com/[email protected]/msg286131.html
https://community.freepbx.org/t/voicemail-not-working-missing/78463/5
asterisk*CLI> core show application VoiceMailMain
Your application(s) is (are) not registered
Command 'core show application VoiceMailMain' failed.
asterisk*CLI> module reload app_voicemail.so
Module 'app_voicemail.so' reloaded successfully.
-- Reloading module 'app_voicemail.so' (Comedian Mail (Voicemail System))
asterisk*CLI> core show application VoiceMailMain
Your application(s) is (are) not registered
Command 'core show application VoiceMailMain' failed.
core show applications
-= 184 Applications Registered =-
But not Voicemail
https://docs.asterisk.org/Asterisk_20_Documentation/API_Documentation/Dialplan_Applications/VoiceMailMain
Same on both the old setup and new:
extconfig.conf:90:;voicemail => odbc,asterisk
extensions_additional.conf:1336:exten => *98,n,Set(CONNECTEDLINE(name,i)=Dial
Voicemail)
extensions_additional.conf:1349:exten =>
*98,n,VoiceMailMain(${MAILBOX}@${VMCONTEXT})
Running out of ideas. Noted a number of these in the logs. (all extensions now
using pjsip on 5060 with SIP moved to 5061)
[2026-06-15 19:07:49] WARNING[33572]: pbx_config.c:1885 pbx_load_config: The
use of '_.' for an extension is strongly discouraged and can have unexpected
behavior. Please use '_X.' instead at line 1324 of
/etc/asterisk/extensions_additional.conf
1314 [from-did-direct-ivr]
1315 include => from-did-direct-ivr-custom
1316 exten => *9999,1,Set(CONNECTEDLINE(name-charset,i)=utf8)
1317 exten => *9999,n,Set(CONNECTEDLINE(name,i)=9999 Voicemail)
1318 exten => *9999,n,Set(CONNECTEDLINE(num,i)=9999)
1319 exten => *9999,n,Gosub(macro-blkvm-clr,s,1())
1320 exten => *9999,n,Set(__NODEST=)
1321 exten => *9999,n,Gosub(macro-vm,s,1(9999,DIRECTDIAL,${IVR_RETVM}))
1322 exten => *9999,n,GotoIf($["${IVR_RETVM}" = "RETURN" & "${IVR_CONTEXT}"
!= ""]?ext-local,vmret,playret)
1323
1324 exten => _.,1,GotoIf($[${DIALPLAN_EXISTS(from-did-direct,${EXTEN},1)} =
0]?i,1)
1325 exten => _.,n,Gosub(macro-blkvm-clr,s,1())
1326 exten => _.,n,Set(__NODEST=)
1327 exten => _.,n,Goto(from-did-direct,${EXTEN},1)
[2026-06-15 19:07:49] WARNING[33572]: pbx_config.c:1885 pbx_load_config: The
use of '_.' for an extension is strongly discouraged and can have unexpected
behavior. Please use '_X.' instead at line 127 of extensions.conf
126 [from-pstn-toheader]
127 exten => _.,1,NoOp(Attempting to extract DID from SIP To header)
128 exten => _.,n,gotoif($["${CHANNEL(channeltype)}"="SIP"]?SIP)
129 exten => _.,n,gotoif($["${CHANNEL(channeltype)}"="PJSIP"]?PJSIP)
130 exten => _.,n,NoOp(Unable to determine SIP channel type)
131 exten => _.,n,goto(from-pstn,${EXTEN},1))
132 exten =>
_.,n(SIP),Goto(from-pstn,${CUT(CUT(SIP_HEADER(To),@,1),:,2)},1)
133 exten =>
_.,n(PJSIP),Goto(from-pstn,${CUT(CUT(PJSIP_HEADER(read,To),@,1),:,2)},1)
Tried a force re-install of the Voicemail app in FreePBX. No good.
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