I would suggest having one or two QA "administrators" who's only job is to check for duplicates, request more info., and close issues on behalf of the reporter or developer. I know it's one more layer but I think it might cut down on the bs and frustrations.
My two cents, Cory -----Original Message----- From: Sascha Noyes [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2003 10:21 AM To: cooker Subject: [Cooker] How to deal with bad bugzilla reporters -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Warly, perhaps you have a suggestion of how to deal with [EMAIL PROTECTED] ? He/She has opened 6 duplicate reports of #2754 (https://qa.mandrakesoft.com/show_bug.cgi?id=2754). The original was closed by a Mandrake dev because it contained virtually no useful information and was obviously assigned to the wrong product. I've been resolving the duplicates but am frankly getting sick-and-tired of it. Any ideas? Best, Sascha Noyes - -- Please encrypt all correspondence. PGP key available from: http://individual.utoronto.ca/noyes/snoyes.asc - -- -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.1 (GNU/Linux) iD8DBQE+aOMOgzJdfX+cTW8RAq+PAJ9wAj2mKlKfHh1OgE1+T2L3eXi82ACfd9ml GPIi5AjVhcfT/ES5ymLWmYU= =UHS/ -----END PGP SIGNATURE-----
