Kathy, you are absolutely right on this one. I agree with you entirely on
this one.
I started doing online banking just over a year ago to pay my bills, make
deposits, etc. I could add payees, make payments, delete payees all very
easily.
Fifth Third Bank wanted to make it more user-friendly to the sighted. I even
called the bank expressing my concerns as to how this might affect people
who are blind and using screen-reading software.
Sure enough, It did make it very difficult to do my banking. I placed many
calls to the bank, people were going to contact me, but I heard nothing.
My story ends somewhat happily, but not completely happy. I used a different
web browser. I can do my banking, but it isn't easy. These websites should
be left alone, or, better yet, have a link on the site that would allow you
to do business as you always have without disrupting other people.
Tom Dickhoner
from Cincinnati, Ohio
----- Original Message -----
From: "Kathy Brandt" <[email protected]>
To: <[email protected]>
Cc: "Patsy Harlan" <[email protected]>; "Gary"
<[email protected]>; "DC Night Out Email List Moderator"
<[email protected]>; <[email protected]>; "Shirley Messman"
<[email protected]>; <[email protected]>; "FriendBrideWife"
<[email protected]>; "John McCann" <[email protected]>; "David
Poehlman" <[email protected]>
Sent: Wednesday, October 24, 2012 10:17 PM
Subject: [CnD] Peapod's checkout process is ruined for blind people
I was really REALLY upset when I discovered I could no longer enter on
what used to be a 'delivery slot' link. There isn't even a check box to
check by whatever time is wanted; it just says 'select', but it's not a
link that can be entered on, or there isn't a box that could be check by
the word 'select'. Why did something that worked have to be changed?
Please implement one of my suggestions to fix this. I'm totally blind and
using a screen reader; I had always valued that Peapod was as accessible
as it, now I have to say, __USED to be. It's all very good that a
customer service rep completed the checkout process for me this time, but
I might want to shop when there isn't somebody to do this for me; checking
out independently is something I should be able to do, like I used to be
able to. Did you even run this past any blind testers who would be using
screen readers?
I'd please appreciate your prompt attention to this matter. I'm informing
other people who have used your service and/or who would be interested in
knowing about this.
Kathy Brandt
_______________________________________________
Cookinginthedark mailing list
[email protected]
http://acbradio.org/mailman/listinfo/cookinginthedark
_______________________________________________
Cookinginthedark mailing list
[email protected]
http://acbradio.org/mailman/listinfo/cookinginthedark
