Tuesday, August 18, 2020 1:58 PM To: Jennifer Thompson <[email protected]> Subject: Re: Question about ring door bell. Chime transmitter
Jennifer, The transmitter I think you have is called the Chime. You may have the Chime or the Chime Pro. It plugs into the wall and looks like what you are describing as your transmitter. It would be worth having someone help you check the Device Health panel in your Ring app. The one you are having a hard time using with voiceover. The Chime device, just like the doorbell device, is managed through the Ring app. Here are the troubleshooting instructions for the Chime. Check your Chime Alert settings in the Ring app: Tap the three-lined icon in the top left to open the menu. Select Devices. Choose your Chime or Chime Pro. Select Audio Settings. Select Chime Alerts. Tapping the bell icon will make the Chime ring when the Doorbell is pressed Tapping the person icon will cause the Chime to alert you whenever motion is detected For you to hear a chime when either the doorbell is pressed or motion is detected, be sure both the bell icon and the person icon are selected in the Chime Alerts part of the Ring app. I wonder if one of these got turned off by accident or due to a reset or power failure. My Chime still isn't ringing, what do I do? The Chime may have fallen offline. This could be due to an internet glitch or a temporary power loss. Check in the Ring App, Device Health settings that the Wifi network is working and still linked to the Chime device. If there's nothing wrong with the network connection for the Chime, try unplugging the Chime, waiting 30 seconds, plugging it back in to reboot it. Re-check it's settings in your Ring app. If that doesn't work, contact support for further assistance. That number again is 800-656-1918. I did not see any instructions about using the reset button on the Chime. Only to unplug it entirely if you need to reset it. Kara Information Desk Hedberg Public Library 316 S. Main Street Janesville, WI 53545 Phone: 608-758-6600 Email: [email protected] <mailto:[email protected]> Current library hours: Mon-Sat 9am-5pm _____ From: Jennifer Thompson <[email protected] <mailto:[email protected]> > Sent: Sunday, August 16, 2020 3:57 PM To: Questions <[email protected] <mailto:[email protected]> > Subject: RE: Question about ring door bell. Next six steps to troubleshoot notifications on your iOS device. I have a battery door bell. I have reset my app a few times. I held the button in on the transmitter. Sometimes I hear the notifictation on my phone. I have not heard it on the transmitter for a few months. I am not sure what what else to do. From: Questions [mailto:[email protected]] Sent: Thursday, August 13, 2020 9:41 AM To: Jennifer Thompson <[email protected] <mailto:[email protected]> > Subject: Re: Question about ring door bell. Next six steps to troubleshoot notifications on your iOS device. How to Troubleshoot Ring Notification Issues for iOS Devices If Ring notifications sent to your iOS device are delayed, or if you aren't receiving them at all, try the tips below to resolve these issues. 1. Be Sure Your Device is Online You can check to make sure your device is online by going to the Device Health page in the app and looking at the "signal strength" under the network settings. 2. Check Notification Settings in Your App First, make sure your notifications are enabled. In the Ring app, go to your Device Settings and make sure the switches for both Ring notifications and Motion notifications are set to the blue "On" position. Note: Notification settings are specific to each mobile device connected to Ring, not your actual Ring Doorbell or Stick Up Cam. For example, if you activate notifications on your phone, they will not be automatically activated on your tablet. Therefore, you have to manually change your notification settings for each device connected to Ring. 3. Check the Notification Center on Your iOS Device A. If you don't see notifications for a specific app. To get notifications, connect to a Wi-Fi or cellular network. If you still don't get notifications for a specific app, try these steps: Make sure that the app supports notifications. Go to Settings > Notifications, select the app, and make sure that Allow Notifications is on. If you have notifications turned on for an app but you're not receiving alerts, you might not have Banners selected. Go to Settings > Notifications, select the app, then select Banners. Make sure that you're signed in to your Apple ID. Make sure that Do Not Disturb is off. If you've recently installed an app or restored from a backup, open the app to start getting notifications. B. Change alert styles. To add or change an alert style for a notification: Go to Settings > Notifications. Select an app under Notification Style. Choose a type of alert and banner style. You can also turn sounds and badges on or off. 4. Once these settings are activated, log out of the Ring app, then log back in. Make sure the "Do Not Disturb" feature isn't turned on. To change this setting, open the Control Center by pulling up the shortcut menu from the bottom of the home screen, and tap the moon icon to disable it. 5. Lastly, test your device by pressing the doorbell button or triggering a Motion Notification. Repeat these steps on any other iOS device that's not receiving notifications. 6. Perform a Soft Reset. If none of these steps resolved the issues, you may need to perform a soft reset. Here's how for iPhone X: Press and hold the Side button (on the top right edge) and either Volume Button. When "slide to power off" appears, release buttons. Slide the Power switch right. With the device powered off, press and hold the Side button until the Apple logo appears then release. If you're still having trouble after you've enabled notifications in your device settings, you may need to check Motion Zones and Notifications in your Ring app. I will need to know if you have a battery powered Ring doorbell or a wired doorbell. https://support.ring.com/hc/en-gb/articles/210266406-How-to-Troubleshoot-Rin g-Notification-Issues-for-iOS-Devices https://support.ring.com/hc/en-us/articles/115002934246 https://support.apple.com/en-us/HT201925 Thanks, Kara Information Desk Hedberg Public Library 316 S. Main Street Janesville, WI 53545 Phone: 608-758-6600 Email: [email protected] <mailto:[email protected]> Current library hours: Mon-Sat 9am-5pm _____ From: Jennifer Thompson <[email protected] <mailto:[email protected]> > Sent: Thursday, August 13, 2020 8:05 AM To: Questions <[email protected] <mailto:[email protected]> > Subject: Question about ring door bell. Hi I have a ring door bell and it is not ringing in my house. Can you look up directions as to how to fix it? It is called ring. I have re down loaded my app and this did not work. I pressed the reset button, I do not know what else to try. At times it does not ring on my phone either. Thanks. _______________________________________________ Cookinginthedark mailing list [email protected] http://acbradio.org/mailman/listinfo/cookinginthedark
