*PLEASE SUBMIT ONLY LOCAL CANDIDATES - *
*SEND THE RESUMES TO [email protected].* *Job Title:* Remedy Developer/Admin *Duration:* 3 months *Location:* Brea, CA * * * * *Key Technical Skills Required:* The Remedy Developer/Administrator should have extensive experience in both administration and development in Remedy ITSM Applications, including ITSM 6.x, 7.x, and 7.5x *Description of Duties:* · Daily monitoring of the Remedy queue and taking and working Service Desk tickets raised in the support of the application. · Ensure resilient Remedy infrastructure, resolve issues related to out of the box functionality and provide customer support · Maintain a stable environment for the BMC Remedy systems. · Responsible for system configuration data and any changes to the system requiring administrative access. · People definitions. This includes licensing and access issues. · Group Population. This includes placing people into the correct permission groups and support groups. · Group Support Staff Skills. This is defining group skills based on any combination of CTI along with location data for each module individually or all modules collectively. · Predefined Task Templates. Creating these when requested or necessary. · Predefined Change Templates. · Coordinate/perform major system upgrades as well as install/upgrade software and application software. · Maintain system configuration data within all applications in the ITSM suite (HD, AM, CM, SLM ) · Work with other application owners and integrations with Remedy. Most notably that includes Active Directory, Identity Management and SMS. · Manage other aspects of the application using Objects or use Objects to correct errors within the application. · Categorizations. This includes all aspects of dealing with Category, Type, and Item issues as well as tiered category structures ( version 7 of Remedy ). · Group Definitions. This includes creating/renaming/deleting groups. Keeping those affected in the loop. The Service Desk and the 2nd/3rd line support groups must know about these changes. · Import data from other sources into remedy ( notably asset information ) · Create login access for individual users and groups. · License management for all BMC Remedy products and work with procurement for license key management. User license management ( fixed and floating ). · Ability to train users of the Remedy system on how to use the tools effectively. · Understand the of creation of reports and the usage of Crystal Reports for customized reports as per user’s needs. Thanks & Regards Naveen Professional Staff Recruiter *i**Space Inc.* Phone: 310-448-2888 x 814 Fax: 310-563-3801 [email protected] www.ispace.com -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/corptocorp?hl=en.
