HI Partner, I have *2 positions with our client for Desktop support at Ohio & Atlanta, GA.* *Please find below job description and send me your consultants updated word format resume to [email protected]*
*Position#1* Job Role:Desk side support with Remedy Location - Ohio Duration – 3+ months JD: • Above average customer service and organizational skills. • Familiarity with Remedy and MS Office Suite. • Need to be able to quickly grasp and understand technical issues. • Need to act as facilitator from time to time. Need to have great people skills. • Ability to multi-task is a must. • Maintain and update a standard Windows XP image. • Duties include: • AG4 Provide desk side support (Hardware/Software Support & Training) on Windows XP • Diagnose & repair PC’s hardware & software • Manage, troubleshoot , repair HP LaserJet & MFP devices (local & networked) • In charge of printer warranty repair work through local contracted repair firms • PC peripheral support (PDA’s, Air cards, etc.) • Install and test hardware to make sure it is working and identify system hardware problems • Diagnose problems with software configurations and LAN connectivity issues • Monitor Remedy database queue and work the calls in accordance within the Service Level Agreement. • Manage Dell desktops * * *Position#2* Job Role: Service Desk support Location – Atlanta Duration – 3 months + JD - JD for Atlanta SD • 3-5 Yrs of experience in Service Desk support, preferably in the Hospitality & Manufacturing industry • Basic understanding of inter-relationship of software, hardware and communications • Hardware trouble shooting skills, Printer and Network issues • Strong customer service orientation • Self-Starter • Good listening skills • Ability to analyze and solve technical problems • Strong problem analysis, resolution, and writing skills • Good interpersonal and communication skills • Analytical skills • Excellent spoken and written communication skills • Professionalism and customer focus • Ability to perform in adverse situations • Able to handle Spanish, Portuguese and English language calls / emails • Willing to work in 24 x 7 shift environment -- Thanks & Regards, *Naveen Krishna* Cloudeeva, Inc. Phone No:732-476-5241 Email: [email protected] *Yahoo IM: reachknk86* -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/corptocorp. For more options, visit https://groups.google.com/groups/opt_out.
