Hello Hope you are doing well.
My name is *Gagan *from *Elegant Solutions *and I have job located in *MD.* Client is looking for *Testing Specialist* and the detailed description of the job is mentioned below. If you have any consultant comfortable and interested, please reply back with your updated resume and following information:- Full Legal Name: Email id: Phone Number: Current Location: Relocation: Visa Status: Availability to join: Availability for Interview: Rate: *Position: **Project Manager – Call Center SME* *Duration: 1 Year* *Location: Linthicum, MD and Baltimore, MD* *Minimum Qualifications:* · Minimum 10 years call center management or client engagement experience in a multi-functional environment. · Ability to build relationships and create synergies with employees, vendors, and customers. · Exemplary communication skills; ability to effectively communicate with all levels of an organization and its vendor partners as well as other critical stakeholders. · Ability to perform assessments, pinpoint issues, develop recommendations including pros/cons and risks/benefits, and present to management for discussion, review, and approval. · Quick study; ability to quickly come up to speed on business needs and translate that into customer service needs · Strong Customer Service / consultative mindset. · Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment. · Demonstrated analytical and problem solving skills. · Excellent organizational and follow-up skills with strong attention to detail. · Bachelor's degree. *Preferred Qualifications:* · At least five (5) years of specialized experience includes management of help desks in a multi server environment, comprehensive knowledge of PC operating systems (e.g., DOS, Windows), networking and mail standards, and supervision of help desk employees. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude. · Strong project management expertise particularly in call center environments. · Significant experience and familiarity with call center operations and KPIs. · Within the past three (3) years, experience managing call center budgets as well as experience managing vendors and contracts. · Significant experience building and managing multi-level teams. · Strong teamwork, leadership and employee motivational skills. · Broad based call center operations experience including help desk, telecom, and other associated IT services. · Extensive experience in report development, presentations, and trending analysis. · Demonstrated experience in continuous improvement initiatives, root cause analysis and project management · Project Management certification such as a Project Management Professional (PMP) or Six Sigma. *Role and Responsibilities:* · The candidate should be flexible and adaptable, and work well in a fast-paced environment. · Translate verbal and written requirements/functional specifications into effective test cases/scenarios in order to conduct integrated, scenario-based User Acceptance Testing of a complex, web-based healthcare system. The system includes multiple interfaces to state and Federal systems, notifications, document management workflows, and full case management eligibility determination, disposition, and life cycle activities. · The candidate will be directly responsible for developing the test cases/scripts, end-to-end test scenarios, working with business stakeholders to refine test scenarios, · User Acceptance Testing execution, documenting defects, and working with the technical team and business to troubleshoot and resolve identified issues. · The candidate will work with business and technology leads to identify the appropriate data for testing, and prepare that data for User Acceptance Testing. · The candidate should have excellent communication skills (written and verbal) and be adept at building relationships, and will be responsible for creating functional and technical documentation. · Support user acceptance testing and be able to work evenings, nights, weekends, and holidays as the work dictates. · The candidate will support on-site user support post go-live and with advance notification may be required to travel to local offices outside of the Baltimore metro area. · The candidate will support troubleshooting and provide operational support including analysis of issues and documentation of business requirements. In this function the candidate may interact with external agencies or possible the public. The candidate shall have a professional demeanor and provide excellent customer service. · Other duties as assigned. Look forward to working with you. *Gagandeep Purba* Direct: *703-348-2872* Fax:* 703-722-6628* Email: [email protected] *Elegant Enterprise-Wide Solutions, Inc * We Participate in E-Verify An SBA 8(a), ISO 9001:2008 Company *Prime on GSA Schedule 70, 8(a) STARS II, eFAST, Seaport-e & many State/Local Contracts *http://www.elegantsolutions.us -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/corptocorp. For more options, visit https://groups.google.com/d/optout.
