*Hello Partner,* *Hope you are doing grate.* Please find below job description. Let me know if you are interested.
*Please reply back to: [email protected] <[email protected]>* *Title: Desktop / Helpdesk / Service Engineer* *Location: Omaha, NE* *Duration: Long Term* *3 Openings* *No OPT* *Immediate interview (only one round)* *Job Description : * 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment Be the first point of contact for the end users for all technical issues/ service requests Create incident and service requests Provide troubleshooting and technical support via phone, web based tools and email Provide Voice based and remote Technical Support to end users for all standard desktop issues Resolve /troubleshoot end users issues and fulfil requests through standard operating procedures Escalate complex issues to defined resolver groups and follow to closure Carry out troubleshooting/ OS and Application installations through remote management tools During problem escalations, act as a liaison between various Tiers / Vendors / Production Support Teams. *Desired Skill Sets: * Fluent in Spoken English Language Strong written English and interpersonal skills Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint) Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/corptocorp. For more options, visit https://groups.google.com/d/optout.
