Hi,
My name is Samir Mondal. I am a Talent Acquisition Specialist with Rylee
Technologies Inc, and I have placed numerous entry to senior -level
resources in both functional and operational positions.
My client has an opportunity *Ops Engineer* in their corporate office
in *Philadelphia
PA*.I was drawn to your profile by your qualifications, but am interested
in speaking with you because of your dynamic background.
With that being said, I understand that you may be extremely happy in your
current role, but I thought I would reach out regardless by the off chance
you were looking for a change, or if you were connected with any qualified
individuals on the market.
*Position: Ops Engineer*
*Location: Philadelphia PA 19103*
*Duration: Long Term/Full Time/CTC/CTH*
*Required Skills*
· PaaS (Cloud Foundry)
· Artificial Intelligence/Machine Learning (ai.api or the like)
· Linux
· VM
*Description:*
The client wants to construct in-house a Virtual Assistant utility for use
by Client customers across multiple channels. The project will transform
Client’s customer experience by using machine intelligence and natural
language understanding to deliver informed, personalized customer service
solutions while reducing cost and increasing efficacy. There are three
primary categories of interactions encompassed in this project:
1. *Machine to Machine*: network, product, and device health will be
monitored using predictive models to allow for automatic-healing, technical
escalations, and proactive outbound messaging to customers to assist with
issues they may not even yet know they have.
2. *Machine to Customer*: Project will be available for customers
to access
via user interfaces across various products (e.g. X1, XHome, Stream app)
and channels (e.g. apps, SMS) where they can ask questions using natural
language and receive helpful responses, quick resolutions or the ability to
connect with customer service agents or directly generate support tickets
when appropriate.
3. *Machine to Employee*: customer service agents will be provided a
precise summary of important customer context to efficiently guide them to
proper resolutions without requiring customers to explain previous
discussions or attempts to resolve their issue.
*The tenets of the project are:*
· The experience should be simple, clear and make it easy for
customers to interact with Client
· Technical issues should be resolved proactively whenever possible
· Interactions with customers should be digital from the start of
their relationship with Client
· We should be transparent with information relevant to the customer
(e.g. billing changes)
· History of interactions with Client and the respective project
should be remembered and used as context for subsequent interactions (e.g.
customer has restarted their gateway 3 times in 24 hours)
*Desired Skills:*
· Cross-functional expertise including architecture/development,
QA/testing, and operations
· A healthy blend of technical savvy, business acumen, and subject
matter expertise
· Strong technology skill set appropriate for the roles
· Strong communication skills. Strong interpersonal and presentation
skills for interacting with various levels of staff
· Strong organizational and time management skills
· Strong analytical and problem-solving skills
· Ability to lead and/or influence team/project
· Ability to quickly learn and adapt to new requirements as needed
· Past experience in similar industry or domain and/or Client
experience in the past
· Work is expected to be performed exclusively in Philadelphia, PA
[image: photo]
[image:
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<http://www.facebook.com/ryleetechnologies/> [image:
https://s3.amazonaws.com/images.wisestamp.com/icons_32/linkedin.png]
<http://www.linkedin.com/company/rylee-technologies-inc>
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https://s3.amazonaws.com/images.wisestamp.com/apps/linkedin_common.png]
<https://www.linkedin.com/in/sameer-mondal-2a3b3444>
*Samir Mondal*
Associate Team Lead, Rylee Technologies Inc
(: 630-506-6026
*Ê**:* 630-517-0076
****: *[email protected] <[email protected]%20>
*þ**:* https://www.ryleetechnologies.com
Secret of our Success is the *"Referral Program".* Check out the Program on
our Website.
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