Hi ,
One of my business partners looking to assist their client to fill the following job position. Please let me know if you have a qualified profile for the same *PLEASE DO NOT SEND RESUME IF YOU CANNOT SHARE PASSPORT NUMBER* *Senior Avaya Architect* *REMOTE* *12 Months Contract (May convert to Full Time)* *Skills:* - · Salesforce - · Avaya CTI *Roles Responsibilities* - · Provides leadership to a talented group of engineers to deliver innovative, high quality products on a foundation of architectural and engineering excellence. - · Maintain a strong culture of innovation, creativity, and fun - · Communicate and translate vision/strategy to co-workers. Responsible for executing on functional and business goals for assigned projects. - · Responsible for meeting budgetary goals and objectives. - · Must be a strong technical decision maker. - · Responsible for solving highly technical and complex problems for several programs and projects - · Passionate about the customer experience, and ensure every visit is a great experience - · Cultivate strong collaborative environment internal and external departments. - · Responsible for ensuring strong operational standards and documentation - · Responsible for building strong vendor relationships - · Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers. - · Uses experience, innovation and judgment to make decisions that may be based on partial information. - · Considers Dell-wide implications of decisions and recommendations. - · Adapts and integrates own experience with Dell-wide strategy. - · Analyzes and forecasts business and market trends. - · Organizational expert within defined subject area. - · Integrates deep subject matter expertise with: - Industry experience. - In-depth knowledge of professional standards and trends within area of expertise. Relevant related disciplines. - Business goals and strategy. - · Understands impact of emerging business trends and their implications for Dell and its customers. - · Develops innovative solutions to problems without precedent. - Invents new products and processes to achieve strategic business objectives. - · Decisions are strategic in nature, have long-term consequence, and tend to relate to business strategy, financial performance and effective resource utilization. - · Guided by business plans and strategy. - Executes goals and strategy within area of responsibility. - Contributes to strategic decisions affecting the discipline. - · Initiates new or revised departmental procedures, programs and initiatives. - · Assesses and determines priorities within area of expertise. - · Structures and implements changes within the context of established strategy. - · Plans implementation of major change efforts. - · Leads large scale, global programs that contribute to the corporation’s success - · Contributes to business results through quality of results, advice and decisions. - · Develops standards around which others will operate. - · Designs and develops global processes, systems and/or applications. - · Contributes to Dell thought leadership. - · Influences a broad spectrum of stakeholders toward achieving business goals. - · Builds consensus. - · Ensures understanding of technical matters by non-technical, executive decision makers. - · Develops mutually beneficial strategic alliances with customers. - · Advises and councils key leadership on the latest principles, practices, and/or technologies and their practical application. - · Designs, plans, and leads implementation of global telecommunication voice systems. - · Represents the department and acts as technical consultant on large project teams for phone systems requirements, acquisition, implementation, and enhancements. - · May serve as primary liaison between telecommunication vendors and leadership. - · Evaluates progress and results and recommends major changes in procedures. - · Keeps abreast of latest technology advances. - · Provides telecommunication voice hardware and software solutions to undefined business user needs. - · Extensive knowledge of business user requirements. - · Consistently provides direction and mentoring to less experienced team members. - · Involved in vendor management. - · Works on telecommunication voice projects of considerable magnitude and complexity. - · Leadership on practical applications and limitations of proposed upgrades and projects. - · Designs, plans and leads implementation of automation solutions to improve operational efficiencies. - · Extensive knowledge of computer telephony integrations and user to user information technologies. - *Requirements:* - · 10+ years of experience in voice engineering, primarily in the contact center space - · Strong technical background, and experience in building next generation reference architectures and solutions to enable business strategies - · In-depth knowledge and experience in contact center with a proven track record - · Experience in a large global and multi-channel environments, with experience in Omni-channel strategy and execution - · Experience managing and optimizing operation and program budgets - · Strong organizational planning and development, business judgment, influential skills and technical leadership - · Experience in services and support, and working knowledge of end-user/customer experience - · Strong communication and relationship skills - · Experience communicating vision for best in class IVR applications and benchmarking. - · Experience with User acceptance testing and change control - · Strong experience with leading business strategy and direction for IVR with business partners - · Experience with defining REST API standards *Preferences:* - · Industry knowledge of the retail and electronic commerce space; with an emphasis on the purchase path - · Keen interest in keeping up to date on the latest trends and technologies - · Experience on SCRUM methodology and operation in an AGILE development environment - · Experience with establishing processes, controls, risk management and resource allocation - · Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline - · Experience with defining REST API standards - · Experience with Java programing language - · Experience with Avaya Contact Center products such as but not limited to Aura Elite, Experience Portal, System and Session Manager, PodFX, Context Store, Breeze and Dynamic Routing. *Regards,* *RIZWAN KHAN* *Staffing Manager* *Sriven®* *Systems, Inc* 7157 Colleyville Blvd, Unit 104, Colleyville, TX 76034 Direct: 817-409-4992| Board: 817-442-8121 X 1031 Fax: 516-908-3640 [email protected]* | *www.srivensys.com -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. 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