Hi, Hope you are doing well.
Please find an urgent requirement from our client, detailed below. If you feel any of your consultants are a good match for this requirement do respond me with his/her contact details, Please reply at amit.si...@axiomglobal.com Please go through the Job Description and let me know your interest. I will look forward to hearing from you. Job title: Support Analyst - Level 3/.NET., SQL Location: Chicago, IL Duration: 12 Months with possible extension Roles and Responsibilities: Technical (Good to know)– • .NET, SQL server • Background on Azure Web Apps and AWS web apps • Working on SAAS, COTS application management Incident Management • Initial triage of tickets • Routing of tickets to the corresponding Support group(s) at different levels in accordance with the processes documented in the Runbook • Follow-ups with Support teams at different levels • RCA compliance for Severity 1 and Severity 2 Incidents • Notify impacted AOW/groups about unplanned outages and keep them informed until outage issues are resolved • Notify impacted AOW/groups about Severity 1 issues and keep them informed until issues are resolved • User information requests • User provisioning Problem Management • Proactive analysis of Incident records • Analyze data to identify trends or significant Problems • Manage lifecycle of Problems • Associate related Incident tickets with a Problem ticket • Objectives: o Prevent Incidents from occurring o Minimize impact of Incidents that cannot be prevented Task Management • Task Creation. Upon notification that a Task must be created, Provider will create a Task in Service Now • Initial analysis of Tasks • Routing of Tasks to the appropriate Support group(s) at different levels • Follow-ups with Support group(s) at different levels • Execute ad hoc Tasks such as: o Application testing o Assist in application and system upgrades o Other Tasks as agreed between application teams and the Provider team Knowledge/Document Management • Creation and management of application related documents required for the • Support in a knowledge repository. These documents may be of the following categories: o Technical documents o Functional documents o RCA documents o Runbook RCA Process • Follow-up with Support group(s) at different levels for Severity 1 and Severity 2 Incidents for RCA creation • Review the RCA document and manage in document repository Communication Planning and Management • Notify impacted AOW/groups about unplanned outages and keep them informed until outage issues are resolved • Notify impacted AOW/groups about upcoming changes • Send reminders to impacted AOW/groups for major changes • Maintain the email distribution list Best Regards Amit Singh Axiom Global Technologies, Inc. 220 North Wiget Lane, Walnut Creek, CA 94598 Phone :925-393-5824 Email : amit.si...@acg-usa.com www.axiomglobal.com Note: Please accept my sincere apology if you received this email in error and to be removed from my mailing list please reply with 'Remove' in the subject line. -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. To unsubscribe from this group and stop receiving emails from it, send an email to corptocorp+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/corptocorp/CAEW8PmimyJX21MEgDtc36OjROLfMEMQk7Sk4ho0r_t-bM6g2rw%40mail.gmail.com.
