Role:- Big data engineer Client:- Microsoft *(Direct client)* Location:- Charlotte, North Carolina
*Responsibilities *:- As a Support Engineer you will represent Microsoft in customer communication via phone and email to assist customers in resolving technical issues involving Microsoft products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations. It’s your chance to: • Resolve the most challenging technical customer issues, often through collaboration with other technical product teams • You will be a technical resource for the team regarding case reviews, troubleshooting, and effective customer interaction. • You will have the opportunity to develop and publish content for customer self-help. • You will interface with various levels of management within customers, Partners, and Microsoft. • Learn and grow technical skills through completion of ongoing readiness and Platform training. • Participate in the creation of future Microsoft support capabilities for the cloud. • Identify and implement learnings from service investigations to improve Azure platform architecture. • Drive continuous improvement in the Azure platform by incorporating feedback from internal/external customers • Develop tools, scripts to automate troubleshooting activities • Provide customer escalation analysis and leveraging data to drive further improvements in the platform, tooling improvements • Identify and drive requirements for increased customer self-supportability • Identify and drive implementation of customer centric mitigation levers and playbooks for Operations • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management. • Exhibit leadership through personal responsibility, accountability and teamwork. • Act as a technical focal point in cooperative relationships with other companies. • Manage crisis situations that may involve technically challenging issues and diverse audiences. • Own and resolve technically complex mission critical or politically hot customer issues • Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation. *Qualifications Requirements:* • Experience with Big Data or Analytics Products and Services (such as Hadoop, Spark, Hive, HDInsight, Cosmos DB, Azure Data Factory, Kafka, or Streaming technologies) OR Bachelor of Science degree in Computer Science, with concentration in Data Science • Experience in customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support. • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. *Preferred Qualifications:* • Programming & debugging experience • Java, Python, R, Scala, REST concepts, C/C++, JavaScript, • Experience with Windows and Linux. • Knowledge and experience with the Open Source ecosystem. • Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, Power BI, SQL Server Reporting Service is a plus. • Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines. • Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft. • Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner. • Ability to distill, prioritize and act on feedback from a variety of sources. Best Regards Babjee | Talent Acquisition Specialist Direct: - 425-939-0173 || ☎: 425-996-8484 (Ext - 422) E: bab...@quadrantresource.com |www.quadrantresource.com -- You received this message because you are subscribed to the Google Groups "CorptoCorp" group. To unsubscribe from this group and stop receiving emails from it, send an email to corptocorp+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/corptocorp/e033bdca-f2f0-4a43-ae70-7ec6fd415c0d%40googlegroups.com.
