From: Walters, Matthew
Sent: Monday, February 01, 2010 9:23 AM
To: [email protected]
Cc: Petersen, Christopher
Subject: IIS worker process crashing - Cosign protected pages unavailable
Hello,
I'm hoping that someone can point us in the right direction regarding this
urgent problem. We have an IIS 6 web server running on Windows Server 2003 SP2
and using Cosign 3.0. As recently as two days ago our Cosign-protected pages
were working fine. This morning when we got into the office we found that the
IIS publishing service had crashed and had to be restarted. After restarting
the service none of our Cosign-protected pages can be accessed. When trying to
access a protected resource we are redirected to the weblogin page as expected
but after entering our credentials we get the message "An internal error has
occurred" (Firefox). The Windows event log has many instances of the error
pasted below and it always occurs right after the Cosign filter is loaded.
Does anyone have a suggestion? We're not even sure where to start
troubleshooting this.
Thanks in advance!
EVENT LOG ERROR:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 2/1/2010
Time: 9:10:00 AM
User: N/A
Computer: SSW-WEB2
Description:
Faulting application w3wp.exe, version 6.0.3790.3959, faulting module
ntdll.dll, version 5.2.3790.4455, fault address 0x0002a774.
--
Matt Walters, IT Manager
School of Social Work
University of Michigan
P Please consider the environment before printing this email.
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