I feel really bad about UNIVAIR taking the position that increased the cost of each baggage kit by $50.00 for all orders starting with 17 through 31. For a multi-million dollar company like UNIVAIR, this is not good customer relations for a measly $750.00. I have had some positive and professional feedback from Dave Smoler, who has suggested I write a letter to the owner of the company telling him of our displeasure in the price increase after a firm price was quoted. I plan on doing this today. I cannot gurantee my letter will create a change in policy, but I will give it my best shot. Therefore, I would like all the Coupers who are involved in the price increase, please hold firm until I get back to you. Sincerely, George Frebert
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