On Tue, Apr 16, 2002 at 03:48:37PM -0700, Ben wrote:
> 
> I'm running Courier-IMAP combined with relay-ctrl 3.0 on a redhat 7.2
> box, using PAM authentication and SSL. For the most part, things work 
> great, but occasionally my users have problems. I would blame it on 
> Outlook Express, except that the problems seem to come in waves - 
> suddenly all users get errors that "the server unexpectedly terminated
> the connection" or "headers could not be downloaded" - and just as 
> suddenly everybody seems to be working again.
> 
> Also, occasionally some of my outlook express users have problems with
> mail that's been marked "read" becoming unread. Again, I would also
> blame this on Outlook Express, but this combined with the server
> problems above lead me to question if maybe Courier-IMAP doesn't
> have enough resources. There is plenty of free memory, disk space,
> and cpu cycles, but maybe there aren't enough processes being spawned?
> Is there something I can check?

I guess I'll chirp in as well--I've heard a few people mention the same
things, and in some cases seen it myself. To my knowledge, these things
only happen in Outlook/OE. There is one somewhat common problem of not
setting enough connections in the config files, but even after upping the
connection limit the problems mentioned above persist for OE.

About the only thing I use is Mutt, and I've never seen any such behavior
before. Once I experienced a problem opening a certain mail, which later
magically corrected itself, but aside from that there have been no 
inexplicable anomalies. I've played with Mozilla Mail a few times to see
what it was all about, and never noticed anything out of the ordinary
there either.

Mutt v1.3.24 is kind of annoying in that it doesn't seem to be able to
handle subdirectories separated by "." correctly. Every month I have to
manually move my .me.Sent.x.x.x folder before Mutt can access my INBOX,
but for all I know I have Mutt misconfigured. I haven't heard anyone 
else complain, but then again I'm pretty sure none of the people I deal
with on a regular basis use Mutt.

The graphical mail clients are pretty slick as far as folder organization
goes. If you're in an office and you need to keep your mail sorted, the
graphical clients are far better than the text clients. I wish I could
migrate to one, but I can't type outside of a real editor at all anymore.
People who don't write code 24/7 don't seem to suffer from this problem.
(There's also the issue of always having to keep one hand on the mouse...)

Was that a tangent? Anyway, you might try telling your users that Outlook
Express is a piece of junk and that they should use Mozilla Mail instead.
I don't know if Mozilla is perfect, but for the people who use Outlook 
Express how bad can it be? It's cross-platform so anybody can get it, and
the Windows install is very easy. I've pushed it on a few people so far
by using the old IE/OE???-are-you-crazy-here's-what-smart-people-use
routine and after a few weeks I find that they're choosing Mozilla over 
IE/OE on their own. Seriously, those users aren't totally stupid, they
just don't believe in or know of the alternatives.

Just for the record, though, for all I know this is a Courier bug. It's 
not like I'm offering opinions without bias ;-)

m.



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