You server responds fine to me, so it's almost certainly a misconfiguation on his end. Get him to increase the timeout. Or even better, get him to telnet 81.144.249.133 25 and see what happens - if the connection times out without getting a 220 from the server then there's probably a firewall blocking the connection.

On 28/07/2004, at 9:13 PM, Peter Ford wrote:

Hi,

I'm trying to work out how to get more info into my logs, in order to track a problem one of our customers is having when sending mail to us.

I have his log output (which is more than I usually get :-) ), and a fleeting glimpse of it in my log.

His log says:


--- Session Transcript --- [snip logs --- End Transcript ---

I found the MX for his domain and got the IP address of his mail server, then grepped that in my maillog, and all I have is lots of instances of

Jul 27 11:00:05 alien courieresmtpd: started,ip=[::ffff:203.59.129.54]

(His server is in australia, mine in the UK, so this particular log entry corresponds to the log he sent...)

There's no follow-up to this "started" entry - which I suppose matches the timeout in his log.
Is there anyway to have more information logged about connections? I can't see any configurations which affect logging levels.

I really want to be able to demonstrate that this problem is out of my control - I suspect a misconfiguration on the remote end, since most people manage to send us mail perfectly well.

--
Peter Ford                      phone: 01580 893333
Developer                       fax:   01580 893399
Justcroft International Ltd., Staplehurst, Kent


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Phillip Hutchings
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