M Core writes:

We've had mac users who at some point in time get a message that prevents them from being able to use pop to get their mail. Once that email message is deleted then they can suddenly use their email account again.

Any ideas?

Find out who wrote their mail software, and congratulate them for succesfully duplicating the quality of Microsoft-developed software. Outlook Express is famous for crashing when it downloads malformed E-mail messages, and since it does not delete it before it crashes, it just keeps doing it, over and over again.

I didn't see anything helpful in the logs..

That's because as far as the server is concerned, there's nothing out of the ordinary. The client asked for a message, and the server sent it. The end.

The server can't do anything about the client crashing after receiving the message, the server has no idea what the client is doing, and can't really do much about it. Since the client shut down the connection without removing the message from the mailbox, it will still be there the next time the client connects.


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