Bowie Bailey <[email protected]> wrote on 2010-Aug-10:
> Because this is the way Thunderbird chooses to display them.  You might
> be able to change this, but it would be a Thunderbird setting, not a
> server setting.

For what it's worth, in Thunderbird 2 and 3 you set this by choosing the
"Account Settings" item (under the "Tools" menu in Windows and the "Preferences"
in Linux, don't know about Mac), then click on the "Server Settings" item under
the Email Account you are working on, and then click the "Advanced" button in
the right-hand pane.

In the box that appears, put "INBOX" into the first field, "IMAP Server
Directory", then hit "OK" to get back out.  Now the folders will all show up on
the same level.  (You may need to "Refresh" the display for that email account
by clicking on the '+' symbol next to the account to get it to change the 
display.)

> We have been providing email services for our clients for several
> years.  Trust me, you are going to have to explain to a sizable
> percentage of them how to configure their MUA.  And then, when they buy
> a new computer, you're going to have to explain it again.  You can cut
> down on this a bit by writing a good FAQ on how to set up the common
> clients for your service (Thunderbird, Outlook and OE), however most
> people won't bother to read it.

Amen, preach it! :-)

But at least having documentation allows you to point folks to a web page with
some images, which most people find helpful.

Here's our pages for this very issue with Thunderbird.  A picture is
*definitely* worth a thousand words when it comes to email support, IMHO.

Tbird 2 - http://www.kkoncepts.net/node/99#server_dir
Tbird 3 - http://www.kkoncepts.net/node/98#server_dir

HTH

Jeff Jansen


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