2009/1/27 [email protected] <[email protected]> > > How do you sustain your memberships? Specifically how do you keep the > current members happy and at your location?
I guess the key thing is do you mean sustain paying members or those that are testing the waters for free? If you are losing paying members then you need to look at your model, a combination of services provided for the cost and the location. If you are having trial members leave then you need to ask them about why it does not suit them and what you can do to meet their requirements (if they are reasonable and might apply to others). In the 6 months since I have launched (and I went from 'hey lets do this' to 'wow we have an open space' in 6 weeks) I have not had a single paying member leave. That being said I have a guy from the US that will only be here for a few months (he found us via Coworking Visa link on another site!) I have had many many people say they will join up and never have. But when push comes to shove people normally value what they pay for, if things come free then people often treat it with far less value. I know many coworking sites do free days and drop ins and that works for them and the drop ins in different ways. I recently added a wifi laser printer and a VOIP based speaker phone for 'free' use by members as several of my members asked for this type of thing. Some will never use them and some will use them far more, but everyone is happy that they could use them if they want for extra cost. Take care -- Steven Heath Director, Foxbane Consulting Founder, AltSpace www.foxbane.co.nz Cell: +64 21 706-067 AltSpace: Shared office space in Wellington for home based workers, freelancers, or nimble companies --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Coworking" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/coworking?hl=en -~----------~----~----~----~------~----~------~--~---
