Dana

Our operations workflow is...
1. Membership or Desk Plan SIgn-up form on website
2. Feeds to Batchbook.com CRM
3. Push new person to Freshbooks via Batchbooks integration
4. Email invoice from Freshbooks.
5. Person pays through PayPal or credit card

We also use Freshbooks to invoice for Daily Desks. The person gets a
receipt and we get a payment record.

We take conference room reservations only for non-members but warn
members that if they NEED the room at particular time that they need
to rserve it on the calendar. We have public Google Calendars for
Events, Conference Room and Community Space listings. We JUST started
taking Conference Room reservations through a Google Form, which is on
our website, but it hasn't gotten much use.

Our original business model was Conference Room dependent but usage
was nowhere near our very conservative estimates. Maybe 3% utilization
(actual divided by available). We forecast 10%. That screwed our first
year forecast. I have no idea where our members or people like them go
to meet with people.

BIG criticism we have heard is that we lack privacy. Our conference
room, phone rooms and offices do not have ceilings and we have a lot
of echo off cement floors and 12' cement ceilings. If you use your
inside voice it's cool but people tend to hear the echo, think others
can't hear them and talk louder to compensate. That just becomes a
viscous increasing volume circle.

Cheers!

Todd

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