Thank you all for your responses. It's really valuable feedback and helps 
to highlight some important things for me.

Mike, your story is a good reality check about baseline viability. I don't 
think I have the numbers and there's still a lot of economic uncertainty 
looking forward. Also I'm foremost a "creative" and "activist" which is 
often in conflict with business pragmatics.

Laura, thank you, you've addressed the nitty-gritty in exactly the way I 
needed. I had provided "service" with attention to detail, well stocked in 
the amenities and other little extras - including cleaning up after them. I 
was fully prepared to continue that service. But they've worn me down with 
their haggling and blase attitude. You're right though – that is their 
business focus and not something to take personally. 

So it's pretty clear – taking Angel's advice... lay out the proposal to 
them. My business focus is to increase the monthly rate and reset the 
boundaries. Those are my terms and they are free to look elsewhere. This 
brings everything back into line with my initial costings and puts me back 
on track to appraise the viability. 

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