My rule of thumb for staying in touch with members is three parts 1- meet them where they are (like Megan said - and I love the instagram example) 2 - don't be afraid of repeating yourself. when you get into the community business, you basically become a professional broken record. 3 - I'll always prefer channels that allow members to interact with each other, over one-way channels...but they work best together.
Most of our internal communication happens over a mix of tools that overlap and compliment each other. - Slack (the free version has worked great for us - here's a deep dive podcast on how we use it <http://listen.coworkingweekly.com/episodes/57695-ep52-how-we-use-slack-to-build-community-online>). Slack requires a lot of attention from members, so even when it's active it only represents ~10-20% of our total community. - We use an email-powered forum called GroupBuzz <http://groupbuzz.io/> that I've helped launch and share with other coworking spaces. This is where the *majority* of our community conversation takes place, in that far more people actively read than pay attention to Slack. We auto cross-post new GroupBuzz messages into Slack, and we often turn slack convos into new GroupBuzz posts for wider discussion. Tummling online is real work <https://dangerouslyawesome.com/2014/04/community-management-tummling-a-tale-of-two-mindsets/> . - ConvertKit for internal weekly announcements. This is a handy roundup of stuff someone might've missed in the other channels during the prior week, and what's coming up soon. Here's an example <https://ckarchive.com/b/4zuvheh5k0z5>. And that's just the *online* *stuff. *We have TVs that show reminders/announcements when they're not in use for presentations & other entertainment. We have sandwich boards that get updated with reminders about big stuff coming up and placed in high traffic areas. One of the best suggestions I heard recently was to put reminders in the bathroom where people will see it. Brilliant, will be trying this! Basically...if it's not clear, this is one of the hardest parts of the job to do well. And I always remind myself (and my team) that doing it consistently is a lot more important than doing it perfectly! -Alex ------------------ *The #1 mistake in community building is doing it by yourself.* Better Coworkers: http://indyhall.org Weekly Coworking Tips: http://coworkingweekly.com My Audiobook: https://theindyhallway.com/ten On Thu, May 25, 2017 at 3:41 PM, <[email protected]> wrote: > In person conversation is always the best. However we use Slack, and a > private Facebook group. Some of my members even message me through > Instagram or text me. It all depends on how comfortable and what personal > level you are on with them. > > > On Monday, May 15, 2017 at 10:30:52 AM UTC-4, Brooke wrote: >> >> Hi! What does everyone use to communicate with members that is easy and >> not too expensive. Kind of like Slack or Workplace. Thanks! > > -- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
