I have a common model with both Alex and Richard - my space is entirely
automated with no staff on-site. I should add that I'm opening next month,
so I'm anxious to see how it works.
Basically, it goes like this:
1. Office hours are 6am to 9pm 7 days a week;
1. There are opportunities for off-hour or entire-day reservations
for events, retreats, etc.
2. Using Wordpress as a front-end, I advertise the site, package
pricing, perks, events, etc.;
3. Interested people become members by signing up through the Wordpress
site;
4. Once payment is made, members are forwarded to the Office R&D
back-end membership relationship management platform (similar look-feel to
front-end for consistency);
5. Members are sent a confirmation email that contains a link to an app
from SaltoKS that allows them to sign-in to the app and open the door;
1. Email also contains wifi credentials (one password at the moment,
coming feature will be unique password integrated with my current Unifi
system);
2. Users can also have an RFID keyfob with a $25 deposit;
3. A coming feature will be a PIN in the email that allows them to
enter it on the keypads to gain access;
6. Account management, payments, etc. are all managed by Office R&D
system;
7. The space and entrance to it are covered by CCTV for site security
and member safety;
8. Coming feature will be automated voice announcements (pleasant and
polite) reminding members of closing time or other important notifications
9. Cleaners will be in at 10pm daily and replenish coffee, juice, etc.
supplies.
The entire space is automated meaning that trust/verify rules are in place
for its operation. Insurance costs are lowered based on the sophistication
of the security controls. Members can earn trust over time and be able to
host off-hours events, etc.
At the moment, I just got my furniture delivery and am finishing out the
space, so I'll share what I learn with you folks as things move along.
I would encourage you to trust your members and verify the trust. I think
we're all aiming to build something new and exciting and trust lubricates
the growth experience.
Cheers,
Trevor
On Thursday, 27 September 2018 10:33:40 UTC-4, Alex Hillman wrote:
>
> We also communicate ourselves as staffed during biz hours. Members are
> almost always there before and after we are "open" but we can't guarantee
> it.
>
> We set up a process for earning trust and getting a key, which allows for
> re-entry after hours. The important part with our process is that it
> clearly shifts 24:7 access from being a perk to a responsability, akin to a
> neighborhood watch.
>
>
> *https://dangerouslyawesome.com/2014/07/the-neighborhood-watch-method-for-coworking-space-security/*
>
> <https://dangerouslyawesome.com/2014/07/the-neighborhood-watch-method-for-coworking-space-security/>
>
> But your question wasn't about member, it was about meetups and events. In
> my experience most Meetup organizers don't want to pay a rate (there's
> always cheap or free space somewhere else) that would justify late night
> staffing.
>
> So we link this to our neighborhood watch keyholder setup. It goes like
> this:
>
> - meetups and groups organized by trusted keyholder are easy, since
> someone in the group knows what to do at the end of the night.
> - if a group doesn't have a keyholder, it's their responsibility to
> connect with a keyholder who is interested in their event and willing to
> "co-host" with them. That helps ensure some internal member buy in too,
> instead of just having randos using the space.
>
> This way, there is always at least one trusted member around who is
> invested in the event AND the shared space, and can help make sure end of
> night procedures are followed.
>
> Hope this helps you, Miles!
>
> Alex
> On Sep 26, 2018, 7:53 PM -0400, Miles Fidelman <[email protected]
> <javascript:>>, wrote:
>
> What small business moves into a space that closes at 6pm? Certainly
> nobody who has deadlines that merit the occasional all nighter.
>
> Miles Fidelman
>
> On 9/26/18 6:03 PM, [email protected] <javascript:> wrote:
>
> Hi All!
>
> Our space is currently only open from 8am - 6pm. I am about to start
> moving in to a system where folks can leave after 6pm and our space will
> just be unstaffed.
>
> I have been receiving many inquiries about after hours events (ending
> later than 6:30) and wanted to know what your typical protocol is. Since
> these aren't always members looking to host late night meetings, I can't
> decide if the space needs to be staffed until they are done. Does anybody
> else staff the space for specific events or do you trust these non member
> users to leave at the end of their time?
>
> Thanks!
> --
> You received this message because you are subscribed to the Google Groups
> "Coworking" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to [email protected] <javascript:>.
> For more options, visit https://groups.google.com/d/optout.
>
>
> --
> In theory, there is no difference between theory and practice.
> In practice, there is. .... Yogi Berra
>
> --
> You received this message because you are subscribed to the Google Groups
> "Coworking" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to [email protected] <javascript:>.
> For more options, visit https://groups.google.com/d/optout.
>
>
--
You received this message because you are subscribed to the Google Groups
"Coworking" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
For more options, visit https://groups.google.com/d/optout.
