On 01/30/2013 01:35 PM, ychavan wrote:
Hi,
For long time, We have seen multiple abrt test crashes raised from
contact 'Dtest22 Hughes' and account 'Red Hat, Inc GIS Serve To Support'
with account number '940527'. I have seen examples when shift tech
support engineer misunderstood this as real crash report and wasted some
time working on sosreport. This is common account and I could not find
who is raising these cases and so We do not know how to deal with them.
We need small discussion on this thread from abrt team. We want to know
if we can directly close cases coming from this contact without
thinking. If you have any other suggestion, Let us know.
Regards,
Yogesh
<https://na7.salesforce.com/001A000000K8SzA>
AFAIK this is WAS (it's not active anymore) only a testing account, so I
don't see any problem in closing all of the cases reported from this
account. If you want to be sure you're not closing any real cases, just
filter those which are reporter by abrt, those are definitely not real
cases.
--Jirka
