|
Dear CSI member, For any of you that support external or internal customers
- GlobalTech
Solutions is holding a free breakfast information session on HEAT Service and
Support®. Join us for this FREE seminar to demonstrate how HEAT
has become the "Best of Breed" service and support application for
IT, Call Centre and Customer Service departments. HEAT helps you to control all aspects of Help Desk / Call
Centre automation – from call tracking to problem resolution and problem
management – so you can provide highly responsive service and support to
your customers. If you want to learn how to best support your staff or
customers, this introductory session will benefit you. Register Now! Date: Wednesday 21 April 2004 Time: 8.00 - 8.30 am – Breakfast and Registration 8.30
– 10.00am - Seminar Venue: Rydges Hotel Marlborough Room,
Cnr Oxford Tce and Registration Register Now! or
forward your details to Michelle Sims by e-mail: [EMAIL PROTECTED]
or FreePhone: 0800 422 2722.
Early registration is advised as places available are limited. In this Seminar Learn what it takes to get your service and support team a
solution that delivers
rapid resolution of issues with rich functionality and customisability. You
will also learn how to boost your profitability with consistent excellence in customer
relationship management, generating repeat business. Who should attend? Any Manager involved in the support of external or internal
clients. Typically this would be a Call Centre Manager, IT Manager, Help
Desk Manager, Customer Services Manager. What is HEAT Service and Support? HEAT® Service & Support™ software delivers an
easy-to-use, full-featured customer service and support
solution with a single view of the customer, enabling your organisation to reduce
IT costs, streamline customer support interactions and improve customer
retention. This award-winning, affordable, practical solution helps you control
your service and support issues and resolve them quickly and efficiently. To find out more about HEAT, visit http://www.globaltechnz.com/index.cfm/Products/Help_Desk___Call_Centre
or email [EMAIL PROTECTED] Michelle
Sims GlobalTech
Solutions Level 9, Anthony
Harper Bldg, ACCPAC Products Find out about ACCPAC’s Pro Series financial
product at the following link: Find out about ACCPAC’s Advantage Series
financial product at the following link: FrontRange Solutions Products Take a guided tour of GoldMine Sales and Marketing at the
following link: Disclaimer |
Title: (csforum) Help Desk / Call Centre Support - Seminar and Information
Session
