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I wanted to let you know about these continuing education opportunities. Amanda > Texas library staff, volunteers, and affiliates -- > > A limited number of FREE seats are available to you through the Texas > State Library in four (4) online library-related continuing education courses created by the Library Education at Desktop program at the University of North Texas. Take one, two, three or all four online courses from the convenience of your work or home computer! > > Each course is easily accessible from an Internet-capable PC and takes > about two (2) hours to complete. Participants completing each course will earn two (2) hours of continuing education credit from the Texas State Library. Technical requirements are minimal. > > The four courses are as follows: > > * Library Privacy and Confidentiality (Updated in 2005!) -- gain a better understanding of the USA Patriot Act and other laws as they apply to library user privacy and other issues. (Recommended for public and academic library staff) > * Presentation Skills for Librarians -- learn how your organization and presentation of information, as well as presentation of yourself, affects the audience> '> s receptiveness. (Recommended for all types of library staff) > * Managing Difficult Patrons with Confidence -- intended to provide each participant with a basic tool-kit that can be applied to manage a variety of difficult patron situations. (Recommended for public and academic library staff) > * Providing Excellent Customer Service in a Multicultural Environment -- This course will introduce you to the basics of how diversity and culture impact your understanding of and response to your multicultural customers. (Recommended for all types of library staff) > * > For more information about each course and to register, please visit > the Texas State Library's Library Education at Desktop page: > http://www.tsl.state.tx.us/ld/workshops/online/lead/index.html . > > Questions or concerns may be directed to Naomi DiTullio at the contact > information below. Thank you. > ******************************************* > Naomi Dominguez DiTullio > Distance Learning Consultant > Library Development Division > Texas State Library and Archives Commission > PO Box 12927 > Austin, TX 78711-2927 > Phone: 1-800-252-9386 (Texas only) or 512-936-2586 > Fax: 512-463-8800 > [EMAIL PROTECTED] >
