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Here's an interesting tidbit that Dawn Vogler sent out on the SLM list. Please forgive duplication. Laurie Laurie Mahaffey, Deputy Director Central Texas Library System, Inc. 1005 West 41st Street Austin, Texas 78756 512-583-0704, ext. 18 [EMAIL PROTECTED] www.ctls.net -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dawn Vogler Sent: Thursday, February 15, 2007 5:13 PM To: [EMAIL PROTECTED] Subject: [slm] What's Your Library's Net PromoterR Score? Interesting article passed on from Deborah Littrell. I thought I would share. http://www.oclc.org/nextspace/005/1.htm Could the essential question, Would you recommend us to a friend?, be the only survey question you need to ask your customers? It sure does resonate with me. Dawn Dawn Vogler Library Management Consultant Texas State Library & Archives Commission PO Box 12927 Austin, TX 78711-2927 (512) 936-4449 phone (512) 463-8800 fax _______________________________________________ slm mailing list [EMAIL PROTECTED] http://lists.tsl.state.tx.us/mailman/listinfo/slm
