To Area Libraries ILL Staff For the past three weeks, all emails sent out from the ILLiad system had a note regarding new limits for ordering interlibrary loan material for our Austin Public Library customers.
As the note stated on the email, these limits do not affect the area libraries. You may order material as needed with no limits. This is the second time we have gone done on the number of active requests for our customers. We are a very busy unit, completing FY08 with well over 128,000 requests and only 6 FTEs. Last year we finished at over 115,000 requests. We are very popular, but do not have the staff support to manage the increasing numbers. We hope this will help, however plans are to make this temporary. We can not continue to jeopardize our customers because of lack of personnel or support. As always we will press onward through the fog. Again this limit does not affect area libraries. Also, for technical reasons, the ILLiad system is devolving. We are slowly going back in time using old methods with a very nice system. Therefore you will receive in the mail manual turnaround time paperwork. Please fill in your "received" date and return them to our office. The sheets are not blue and the green cards are gone but I have managed to make TAT forms with what we can print off of the ILLiad system. If you have any questions regarding the ILL process, my homemade turnaround time forms or problems with your requests I am always available. Thank you for all that you do. Nancy Gemmel, Managing Librarian Interlibrary Loan Austin Public Library 800 Guadalupe Street Austin, Texas 78701 ------------------------------ [EMAIL PROTECTED] phone 512-974-7399 fax 512 974-7464 TOLL FREE TX 18002421880
